Jessica Finch
San Diego,CA
Summary
Customer Service Specialist with 15 years of successfully providing high quality support and optimizing customer experiences, tracked and analyzed through feedback reports and surveys. Passionate in learning different aspects, approaches, and driven to explore all avenues in order to cultivate workable solutions and gaining knowledge during the process. Self-starter with a genuine fascination in solving complex problems through troubleshooting and testing in order to cultivate a simplistic solution. Teaching comes naturally and exudes the innate excitement that comes with presenting a quality product to those that will greatly benefit. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Drone Pilot
Federation of International Drone Soccer Assoc
06.2024 - Current
- Maneuvered drone around obstacles and obstructions.
- Increased client satisfaction with high-quality aerial photography and video footage captured during drone flights.
- Mitigated risks associated with large-scale construction projects through close collaboration with engineers, surveyors, architects, leveraging precise aerial measurements obtained from drones.
- Ensured compliance with FAA regulations by maintaining detailed records of all flights, including location, altitude, duration, and purpose.
- Conducted comprehensive training sessions on drone operation, safety protocols, and best practices for new team members.
- Reduced project costs by optimizing flight paths and minimizing downtime through regular maintenance of drone equipment.
- Helped create and implement innovative drone standards for group.
- Enhanced safety measures by conducting thorough risk assessments and implementing appropriate mitigation strategies for drone flights.
- Contributed to the development of company-wide drone policies and procedures, promoting safe and responsible use of unmanned aircraft systems.
- Enhanced team collaboration by sharing best practices and insights related to the latest advancements in drone technology, ensuring all members remained up-to-date on industry trends.
- Improved operational efficiency by implementing advanced flight path planning and pre-flight checks for drone operations.
- Maximized battery life and flight time with efficient route planning and power management techniques.
- Expanded company''s service offerings by incorporating drones into existing workflows, providing clients with innovative solutions for their unique challenges.
- Followed work specifications to obtain needed photography.
- Learned and used advanced drone inspection software to stay at forefront of industry.
- Increased project turnaround times and ensured high-quality deliverables by performing regular maintenance on drone equipment, keeping it in optimal working condition.
- Collaborated with cross-functional teams to develop effective strategies for incorporating drone technology into various projects.
- Bolstered company reputation as a leading provider of cutting-edge drone services through consistent delivery of outstanding results and exceptional customer support.
- Completed careful pre-flight checks and post-flight briefings to maintain safety standards.
UAS Operator
Hollywood Drones
04.2024 - Current
- Increased operational efficiency by troubleshooting and resolving technical issues with UAS systems.
- Adhered strictly to federal aviation guidelines while operating unmanned aircraft systems within designated airspace zones.
- Provided valuable input during the selection process of new UAS equipment based on extensive knowledge of platform capabilities.
- Performed regular maintenance on UAS equipment, prolonging lifespan and reducing downtime due to malfunctions.
- Conducted thorough inspections of all critical components before each deployment, ensuring optimal performance throughout the mission.
- Assisted in the development of new UAS procedures, streamlining processes and enhancing overall performance.
- Actively contributed to the larger UAS community by participating in industry conferences, workshops, and seminars to stay informed on the latest trends and advancements.
- Provided real-time intelligence to support units by operating advanced sensors and cameras on board the UAS platforms.
- Participated in extensive training programs to continuously improve skills as a professional UAS Operator.
- Managed multiple simultaneous projects efficiently while prioritizing tasks according to mission requirements.
- Collaborated closely with other team members to plan, coordinate, and execute complex aerial survey missions.
- Enhanced mission success by conducting pre-flight, in-flight, and post-flight checks on UAS systems.
- Facilitated effective communication between ground control stations and remote pilots for successful mission execution.
- Conducted comprehensive risk assessments before each flight operation to minimize potential hazards during missions.
- Achieved accurate data collection with thorough payload planning and sensor operation during UAS missions.
- Utilized specialized software tools for mission planning, navigation, and data analysis to optimize outcomes effectively.
- Maintained detailed records of all flight operations, ensuring proper documentation for regulatory compliance purposes.
- Assisted in developing standard operating procedures for the safe integration of manned and unmanned aircraft within shared airspace.
- Improved flight safety by maintaining updated knowledge of airspace regulations and flight restrictions.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Upheld Branch dress and appearance regulations for professional appearance.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Prepared and submitted personnel, ordnance and operational reports.
Field Specialist
Google
07.2017 - 12.2020
- Confront challenging situations and respond with solutions, offering clear, consistent, and concise instructions as to how to successfully conduct field work while submitting useful data
- Assist field operators to troubleshoot devices, along with system apps through email and phone call
- Provide remote project management and strategic support for continuous improvement processes throughout national network
- Produce media, charts, graphs, flyers, and many other various hand-outs to assist the team with specific topics and tips to utilize while conducting field operations
- Provide feedback to operators through individual messaging apps, phone calls, and emails
Event Coordinator
Coronado Brewing Company
01.2012 - 06.2017
- Signal equipment operators in order to facilitate alignment, movement, and adjustment of machinery, equipment, and materials
- Load, unload, and identify building materials, machinery, and tools for utilization according to project plans and specifications
Licensed Real Estate Agent
The RE Agency
08.2006 - 01.2017
- Maintain a reliable bond of loyalty and trust with clients by providing a positive and engaging experience
- Manage, create, and maintain detailed records of inventory, transactions, and client database
- Ensure all transactions and contracts are completed with full accuracy in compliance with the values, policies, and ethics required by the Department of Real Estate
- Use computer systems to produce reports and contracts, enter data, and process information
- Enter, transcribe, record, store and maintain information in written and electronic form
Program Director, Operations & HR Manager, Gov't Grant Writer
After-School All-Stars Greater San Diego
03.2007 - 12.2011
- Use social campaigns to recruit new volunteers and establish connections with staff, local schools, churches, and the community at large
- Write successful grant proposals, manage grant deliverables, and complete reports for national and local corporate and foundation partnerships
- Administration, support, and training topics to include: managing day-to-day administration, reporting and analysis, data management, integrated apps, vendors, etc
- Develop, implement and coordinate all aspects of the organization's messaging for external communications
- Lead collaboration with finance, programs, and marketing departments to manage and improve business processes related to grant management
- Lead the design, writing and production of all collateral materials, including the complete redesign (and revitalization) of all newsletters, brochures, annual reports, website, videos, etc
Education
FAA Part 107b Remote Pilot Certificate - Unmanned Aerial Systems (UAS) Program
Grossmont College
El Cajon, CA06.2024
California Real Estate Licensing and CE -
Kaplan Real Estate Education
San Diego, California01.2006
Bachelor of Business - Administration, Management
Boise State University
Boise, Idaho01.2005
Skills
- Strong Communication
- Organizational
- Development
- Creative Writing
- Team Building
- Customer Service
- Microsoft Excel
- Microsoft Office
- Microsoft Power Point
- Employee Learning & Development
- Training
- Leadership
- Coaching
- Mentoring
- Community Outreach
- Logistics Management
- Decision Making
- Strategic Management
- Dependable
- Flight planning
- Drone Maintenance
- Traffic Monitoring
- Aerial photography
- Delivery Services
- Emergency Procedures
- Battery Management
- Film production
- Video Editing
- Remote sensing
- Sports Filming
- Precision Maneuvering
- Infrastructure Inspection
- Advanced Flight Control
- Virtual Reality Content
- Expert Navigation
- Asset Inspection
- Event coverage
- Real Estate Imaging
- Payload Management
- Thermal Imaging
- Autonomous Operations
- Environmental assessment
- Airspace Coordination
- Conservation Efforts
- Construction Site Monitoring
- Advertising Campaigns
- FAA Regulations
- Public Safety Support
- Lidar Technology
- Surveying Techniques
- Data Collection
- Radio communication
- Camera operation
- Weather analysis
- Journalistic reporting
- Pre-flight checks
- Load Calculations
- Crew Leadership
- Aircraft piloting
- Route Planning
- Aircraft inspections
- Log updating
- Flight plan development
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Aircraft Maintenance
- Physical Fitness
- Team building
- Task Prioritization
- Route Navigation
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Conflict Resolution
- Emergency Management
- Goal Setting
- Professionalism
- Interpersonal Communication
- Navigation systems understanding
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Crew Resource Management
- Performance monitoring
- Risk Management
- Geography Knowledge
- Professional Demeanor
- Problem-solving aptitude
- Stress Management
- Data Interpretation
- Precision Agriculture Techniques
Certification
- Remote Pilot Certification – Small Unmanned Aircraft Systems (sUAS) - Federal Aviation Administration (FAA).
- CPR/AED Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Peer Support Specialist Certification – Various State Certifying Bodies.
Timeline
Drone Pilot
Federation of International Drone Soccer Assoc
06.2024 - Current
UAS Operator
Hollywood Drones
04.2024 - Current
Field Specialist
Google
07.2017 - 12.2020
Event Coordinator
Coronado Brewing Company
01.2012 - 06.2017
Program Director, Operations & HR Manager, Gov't Grant Writer
After-School All-Stars Greater San Diego
03.2007 - 12.2011
Licensed Real Estate Agent
The RE Agency
08.2006 - 01.2017
California Real Estate Licensing and CE -
Kaplan Real Estate Education
Bachelor of Business - Administration, Management
Boise State University
FAA Part 107b Remote Pilot Certificate - Unmanned Aerial Systems (UAS) Program
Grossmont College
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