Summary
Overview
Work History
Education
Skills
Timeline
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CARALEIGH DENHAM

Shreveport,LA

Summary

Confident Mortgage Loan Closer with 3 years of expertise working in high-volume environments. A knowledgeable professional with a background reviewing documentation in accordance with corporate procedures. A smart individual with exceptional communication skills that have been honed collaborating with attorneys, title company representatives and customers. Team-oriented with proven history of poise and patience working closely with range of different personalities. Critical thinker with eye for checking important mortgage documents for accuracy.

Overview

12
12
years of professional experience

Work History

Mortgage Loan Closer (Remote)

Go Mortgage, LLC
04.2020 - 07.2023
  • Communicated closely with inter-company staff members to promote quick and effective loan workflow.
  • Prepared all paperwork for loan package and verified loan details, ensured proper regulatory compliance, and funding upon closing, as well as assisted with post closing documents
  • Provided highest level of service and support to loan officers, closing agents and clients.
  • Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Checked loan documents for accuracy prior to closing.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

LEGAL ASSISTANT, CLOSING COORDINATOR

ALLY ABSTRACT AND TITLE
03.2019 - 02.2020
  • Assisting Escrow officer in all aspects of escrow process
  • Opening new files/matters while maintaining excellent customer service relationships between all parties
  • Processing preliminary title reports, clearing titles
  • Working closely with lenders to prepare closing packages, and balance HUD before closings
  • Sending out all post-closing documents to appropriate parties.

SHELTER INSURANCE, MICHAEL LAMBRIGHT AGENCY
06.2011 - 11.2013
  • Mentored entry level agents
  • Modeled exceptional customer service skills
  • Addressed customer inquiries/concerns and followed up with customers on unresolved issues
  • Met with prospective customers and business owners in their homes, businesses and other settings,promoting ancillary products to existing and new clients
  • Calculated quotes and educated potential clients on insurance options
  • Contributed ideas and offered constructive feedback on production goals with Agent
  • Finalized sales and collected premiums on or before effective date of coverage
  • Evaluated leads obtained through direct referrals, lead databases and cold calling
  • Identified and solicited sales prospects in agency databases.

Education

ARTS - BUSINESS MARKETING

2001

Skills

  • Excellent work ethic
  • Proactive team player, exceptional interpersonal communication skills
  • Results Oriented
  • Efficient, organized multi-tasker
  • Strong client relations and conflict resolution
  • Compliance trained/certified quarterly regarding state/regulatory agencies
  • Licensed in Property and Casualty Insurance

Timeline

Mortgage Loan Closer (Remote)

Go Mortgage, LLC
04.2020 - 07.2023

LEGAL ASSISTANT, CLOSING COORDINATOR

ALLY ABSTRACT AND TITLE
03.2019 - 02.2020

SHELTER INSURANCE, MICHAEL LAMBRIGHT AGENCY
06.2011 - 11.2013

ARTS - BUSINESS MARKETING

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