Caralyn Vincent
Terre Haute,IN
Summary
Detail-oriented professional bringing many years of experience in customer service. Proficient in counting currency and coin, maintaining accurate records, and promoting client loyalty.
Overview
15
15
years of professional experience
Work History
Merchandising Supervisor
Kohls Department Store
Terre Haute, IN
03.2010 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly expertise.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Helped with purchases and signed customers up for rewards program.
- Answered customer inquiries regarding policies and procedures.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
Some College (No Degree) -
Saddleback College
Mission Viejo, CASkills
- Attention to detail
- Bank deposit preparation
- POS system operation
- POS system proficiency
- Verbal and written communication
- Customer complaint resolution
- Till counting
- Cash handling expertise
- POS system troubleshooting
- Safety procedures
- Customer service
- Store opening and closing procedures
- Employee training
- Complaint resolution
- Retail merchandising
- Cash drawer balancing
- Training and onboarding
Timeline
Merchandising Supervisor
Kohls Department Store
03.2010 - Current
Some College (No Degree) -
Saddleback College