Cara Schantz
Office Manager
NJ
Summary
Driven and capable administrative professional with over fifteen years of experience in customer service and over ten years in office management. Self-starter comfortable working independently, but also thrives in a team environment. Diligent worker with proficient communication and task prioritization skills committed to developing and maintaining relationships.
Overview
16
16
years of professional experience
Work History
Office/Parts Manager
Hydraulic Breaker Services
Berlin, NJ
03.2011 - Current
- Solely responsible for providing efficient and professional administrative, clerical, and customer service
- Independently established and continue to maintain efficient workflow processes in the office and parts department
- Effectively communicate with customers and vendors via phone, email, and in-person while cultivating customer loyalty, promoting repeat business and improved sales
- Set priorities and problem-solved workflow issues to maintain rapport with customers, vendors, and managers
- Respond to customer requests and complaints, offering excellent support and tailored recommendations to address needs
- Assist customers and co-workers by providing necessary information and/or documents
- Sales calls, including cold calls and follow-ups
- Collaborate with the service department to create schedules and coordinate shipping and receiving
- Established and maintain computer and physical filing systems
- Estimating and Invoicing for all departments using QuickBooks Online
- Accounts Payable, Accounts Receivable, Payroll
Hostess/Take-Out Server
P.F. Chang's Bistro
Marlton, NJ
10.2007 - 10.2011
- Answered incoming calls and greeted guests
- Received and entered customer's orders into POS system
- Processed credit card transactions, gift cards, and cash transactions
- Followed safety, sanitization, and food handling guidelines
- Delivered food and beverages promptly to customers at curbside pickup
Education
High School Diploma -
Eastern High School
Voorhees, NJSkills
- Organization and Time Management
- Problem Solving
- Excellent Verbal and Written Communication
- Adaptability
- Teamwork and Collaboration
- Analytical and Critical Thinking
Timeline
Office/Parts Manager
Hydraulic Breaker Services
03.2011 - Current
Hostess/Take-Out Server
P.F. Chang's Bistro
10.2007 - 10.2011
High School Diploma -
Eastern High School
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