Carcheryl Tillman

• Led customer service cashiers in monitoring workflows and assigning tasks to optimize service delivery.
• Trained staff on policies and procedures to ensure compliance and efficiency.

Served as primary information source for public inquiries, conducting research and resolving issues to enhance customer satisfaction.

• Resolved written, emailed, and telephone inquiries, requests, and complaints swiftly.
• Collaborated on group and individual projects within department to strengthen team collaboration and improve service outcomes.

• Supervised and facilitated training sessions for enrichment program staff to enhance program delivery.
• Processed active enrollment for summer and afterschool enrichment programs to ensure full participation.
• Promoted City of Houston programs within Houston Independent School District to increase community engagement.
• Managed cash handling and bookkeeping responsibilities.
• Handled clerical tasks including phone management, typing, and filing.