Badvine Ma-Charite Moundongo Steph
Frederick,MD
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
3
3
years of professional experience
Work History
Cashier/Senior Customer Service Representative
Anil Kumar
Frederick, MD
04.2023 - Current
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Collected payments and provided accurate change.
Care Giver
Julia
Frederick, Md
01.2022 - 08.2024
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Accompanied clients to social events such as movies or plays.
- Educated families about available resources for home health care services in the local community.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Coordinated transportation services for clients when necessary.
Education
Associate of Applied Science - Information Technology
Frederick Community College
Frederick, MD05-2024
Skills
- Cash Handling
- Customer Service
- Payment Processing
- Cash Register Operation
- POS Systems
- Returns processing
- ID Verification
- Inventory Management
- Order Packaging
- Order Taking
- Inventory Control
- Cleaning and sanitizing
- Ordering and stocking
- Time management skills
- Staff Training
- Customer service excellence
- Money Handling
- Daily Reporting
Timeline
Cashier/Senior Customer Service Representative
Anil Kumar
04.2023 - Current
Care Giver
Julia
01.2022 - 08.2024
Associate of Applied Science - Information Technology
Frederick Community College