Summary
Overview
Work History
Education
Skills
Affiliations
Referrences
Timeline
Generic
Patricia Trixie Piña

Patricia Trixie Piña

San Antonio

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Pharmacy Customer Service Representative/Customer Service Cashier

Walgreens
San Antonio
10.2024 - Current
  • Model and deliver a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout service.
  • In accordance with state and federal regulations, assist the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
  • Compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures
  • Completes special assignments and other tasks as assigned.

Banking Customer Service Representative

USAA
San Antonio
10.2023 - 05.2024
  • Responsibilities * Handling inbound member calls in a fast-paced contact center environment

    * Effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products

    *Navigating multiple systems and programs while maintaining an engaging member interaction that can also occur across multiple channels.

    * Banking product knowledge to attract new members and expand relationships with current members through product acquisition

    * Strong time and call management skills in assisting members with banking needs

    * Continuous improvement and development through coaching and collaboration with manager and team members

Member Service Representative

Alorica
12.2022 - 04.2023
  • Employment Type: Seasonal Full-time
  • Reviewed documents for fraud proofing, conducted virtual interviews, verified identities, and guided members through application processes.

Customer Service Associate

Walgreens
10.2022 - 12.2022
  • Employment Type: Part-time
  • Handled payments and coupons, educated customers on deals, and worked in the photo lab printing photos and assembling projects.

Call Center Representative

Ibex Global
01.2022 - 08.2022
  • Employment Type: Full-time
  • Assisted members with ride arrangements, set up reservations, reviewed accounts and health insurance plans, contacted transportation drivers, and ensured optimal On Hold Time.

Personal Shopper

Walmart
10.2021 - 12.2021
  • Employment Type: Part-time
  • Completed customers' online orders quickly, arranged aisles and shelves, loaded orders onto customers' vehicles, and informed them of substitutions.

Technical Representative Agent, Team Lead, Tech Lead, and Work Force Monitor Lead

Conduit Global
02.2020 - 06.2021
  • Employment Type: Full-time.
  • Troubleshoot and solved customer device and service issues, took payments, created accounts, answered customer questions, was promoted to Team Lead and Tech Lead, assisted agents with technical issues, documented tech times, created tech sheets, and worked with the Workforce team.

Customer Service Associate

Walgreen’s
01.2017 - 02.2020
  • Employment Type: Full-time
  • Assisted customers with beauty products, applied makeup, advised on skin and hair treatments, promoted the latest hot items, printed photos, created portraits, helped in the Photo Lab, managed payments and transactions, cleaned aisles, restocked items, arranged pharmacy prescriptions, exceeded daily Beauty Goal Sales, and sold tobacco and alcohol.

Education

1 year in Arts and Science -

Laredo Community College
Laredo, Texas
01.2014

High School Diploma -

Lyndon B. Johnson
Laredo, Texas
01.2013

Skills

  • Microsoft Systems
  • Ability to work well under stress
  • Computer repair skills
  • Tech solving skills
  • Ability to navigate through multiple applications
  • Email and Chat experience
  • Leadership
  • Problem-solving
  • Inbound and Outbound calling
  • Communication
  • Computer proficiency
  • Time management
  • Teamplayer
  • Empathy
  • Adaptability
  • Attention to detail
  • Ability to operate devices
  • Reliability
  • Stocking
  • Ability to lift heavy items
  • Fast typing skills
  • HIPAA verification
  • Inventory management
  • Customer service
  • Regulatory compliance
  • Cash handling
  • Quality assurance
  • Product knowledge
  • Communication skills
  • Problem solving
  • Data entry
  • Team collaboration
  • Sales transactions
  • Visual merchandising
  • FDA and HIPAA compliance
  • Verifying orders
  • Data entry proficiency
  • Insurance billing
  • Cash handling accuracy
  • OTC recommendations
  • Resolving customer issues
  • Inbound call management
  • Credit card payment processing

Affiliations

  • Laredo Animal Protective Society Summer of June 2013
  • Address: 2500 Gonzalez St, Laredo, TX 78040
  • 956) 724-8364
  • Animal care, fundraising and spreading awareness and education, outreach.
  • Daily care of cleaning cages, kennels, and other living areas, preparing and administering food and medication, and monitoring the health and well-being of animals.
  • Providing opportunities for animals to interact with humans and other animals, often through play, walks, and enrichment activities.
  • Bathing, brushing, and cleaning animals to maintain their hygiene and overall health.
  • Bathing, brushing, and cleaning animals to maintain their hygiene and overall health.
  • Educating the public about the importance of spaying and neutering to control pet overpopulation.
  • Organizing and participating in adoption events to find homes for animals in shelters.
  • Recruiting and training volunteers to assist with various tasks, including animal care, adoption events, and fundraising.

Referrences

  • Sergio Olivarez, 210-843-9454, Conduit Global, Supervisor
  • Alfonso Diaz, 210-772-9040, Conduit Global, Supervisor
  • Anthony Ramos, 210-992-8656, Ibex Global, Work Colleague
  • Alicia Garcia, 956-962-6322, Ibex Global, Work Colleague
  • Stephanie, 210-675-6612, Walgreen’s, Store Manager
  • Christine, 210- 284-2021, Walgreen's Leadership

Timeline

Pharmacy Customer Service Representative/Customer Service Cashier

Walgreens
10.2024 - Current

Banking Customer Service Representative

USAA
10.2023 - 05.2024

Member Service Representative

Alorica
12.2022 - 04.2023

Customer Service Associate

Walgreens
10.2022 - 12.2022

Call Center Representative

Ibex Global
01.2022 - 08.2022

Personal Shopper

Walmart
10.2021 - 12.2021

Technical Representative Agent, Team Lead, Tech Lead, and Work Force Monitor Lead

Conduit Global
02.2020 - 06.2021

Customer Service Associate

Walgreen’s
01.2017 - 02.2020

1 year in Arts and Science -

Laredo Community College

High School Diploma -

Lyndon B. Johnson

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Patricia Trixie Piña