Caren Burke
Appleton,WI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability to diverse business environments. Demonstrated strong problem-solving abilities with excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with with dedication and enthusiasm.
Overview
41
41
years of professional experience
Work History
Seasonal Warehouse Associate
Amazon
Greenville, WI
11.2025 - 12.2025
- Participated in the process to deliver online orders to Amazon customers.
Guest Service Representative
Courtyard RIverfront Marriott Hotel
Appleton, WI
11.2024 - 02.2025
- Assisted guests with check-in and check-out processes to ensure smooth arrivals and departures.
- Responded promptly to guest inquiries, providing information on hotel services and local attractions.
- Managed reservations and room assignments using property management software for optimal occupancy.
- Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
Assistant Store Manager
Dollar Tree Stores
Appleton, WI
02.2022 - 11.2024
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service protocols and operational standards.
- Managed inventory levels, conducting regular audits to prevent stock discrepancies.
- Implemented merchandising strategies to enhance product visibility and drive sales performance.
Guest Service Representative
Double Tree Hotel By Hilton
Neenah, WI
08.2024 - 10.2024
- Handled guest complaints effectively, resolving issues to enhance overall satisfaction.
- Maintained cleanliness and organization of the front desk area to create welcoming atmosphere.
- Processed payments accurately while adhering to hotel financial protocols for transactions.
- Supported team members in daily operations, fostering a collaborative work environment for improved service delivery.
Guest Service Representative
Super8 Motel
Appleton, WI
04.2016 - 12.2021
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Registered Nurse
Holy Family Memorial Hospital
Manitowoc, WI
11.1999 - 05.2000
- Administered medications and monitored patient responses to ensure optimal care outcomes.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on health management, promoting adherence to treatment protocols.
- Performed comprehensive assessments to identify patient needs and prioritize nursing interventions.
Customer Service Representative /Airport Ramp Agent
American Eagle Airlines
Green Bay, WI
05.1999 - 11.1999
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Coordinated flight schedule changes, providing timely updates to affected passengers.
- Trained new team members on customer service protocols and system navigation.
- Implemented process improvements that enhanced response times for customer issues.
RN Case Manager
Humana
De Pere, WI
11.1997 - 05.1999
- Coordinated care plans with multidisciplinary teams to ensure patient-centered outcomes.
- Conducted comprehensive assessments to identify patient needs and develop actionable interventions.
- Managed complex case loads by prioritizing tasks and facilitating timely service delivery.
- Educated patients and families on treatment options, enhancing understanding of healthcare processes.
RN MDS Coordinator
Good Shepherd Services
Seymour, WI
01.1994 - 11.1997
- Administered patient care, assessing and monitoring vital signs to ensure optimal health outcomes.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for diverse populations.
- Educated patients and families on disease management, treatment options, and medication adherence to promote self-care.
- Streamlined nursing workflows by implementing best practices in infection control and safety protocols.
- Independently managed a project to eliminate adverse medication effects on the geriatric population in the long term care environment.
Senior Computer Console Operator
Thrivent Financial
Appleton, WI
12.1984 - 07.1989
- Operated computer consoles to monitor financial transactions and ensure system integrity.
- Assisted in troubleshooting technical issues, providing timely resolutions for operational continuity.
- Managed data entry processes, ensuring accuracy and consistency across financial records.
- Collaborated with IT teams to implement software updates and enhance system functionality.
Education
Diploma - Medical Transcription
Fox Valley Technical College
Appleton, WI06-2004
Associate of Science - Nursing
Fox Valley Technical College
Appleton, WI06-1993
Skills
- Microsoft 365
- Typing 64 wpm
- Project Management
- Affiliative and Directive Leader
- Teamwork and Collaboration
- Attention to Detail
- Advanced Verbal and Written Communication
- Marriott, Hilton, and Wyndham software
- Customer Service Oriented
- Caring and professional demeanor
- Analytical thinking
- Computer hardware and peripherals
- Inbound and Outbound Call Center
- Airline Reservation SABRE system
Timeline
Seasonal Warehouse Associate
Amazon
11.2025 - 12.2025
Guest Service Representative
Courtyard RIverfront Marriott Hotel
11.2024 - 02.2025
Guest Service Representative
Double Tree Hotel By Hilton
08.2024 - 10.2024
Assistant Store Manager
Dollar Tree Stores
02.2022 - 11.2024
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
Customer Service Representative /Airport Ramp Agent
American Eagle Airlines
05.1999 - 11.1999
RN Case Manager
Humana
11.1997 - 05.1999
RN MDS Coordinator
Good Shepherd Services
01.1994 - 11.1997
Senior Computer Console Operator
Thrivent Financial
12.1984 - 07.1989
Diploma - Medical Transcription
Fox Valley Technical College
Associate of Science - Nursing
Fox Valley Technical College