Caren Burke
Appleton,WI
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
1
1
Certification
41
41
years of professional experience
Work History
Seasonal Warehouse Worker
Amazon
Greenville, WI
12.2025 - 12.2025
- Operated material handling equipment to move products safely within warehouse environment.
- Assisted in inventory management by organizing and labeling stock efficiently.
- Followed safety protocols to maintain a secure working environment for all team members.
- Collaborated with team members to ensure timely order fulfillment and accuracy.
Guest Service Representive
Courtyard Riverfront by Marriott
Appleton, WI
11.2024 - 02.2025
- Managed guest check-ins and check-outs efficiently to enhance customer experience.
- Provided information about hotel amenities, services, and local attractions to guests.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Guest Service Representative
Double Tree HIlton
Neenah, WI
10.2024 - 12.2024
- Delivered exceptional guest service by responding promptly to inquiries and resolving issues effectively.
- Assisted with check-in and check-out processes, ensuring seamless guest experiences.
- Managed reservations using hotel management software, maintaining accuracy in bookings.
- Collaborated with housekeeping and maintenance teams to uphold high cleanliness standards.
Assistant Store Manager
Dollar Tree Stores
Appleton, WI
02.2022 - 11.2024
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, enhancing team performance and customer service quality.
- Implemented inventory management practices, optimizing stock levels and reducing shrinkage.
- Analyzed sales data to identify trends, contributing to strategic merchandising decisions.
Guest Service Representative
Super8 by Wyndham
Appleton, WI
04.2016 - 12.2021
- Managed guest check-ins and check-outs efficiently to enhance customer experience.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Registered Nurse
Holy Family Memorial Hospital
Manitowoc, WI
11.1999 - 05.2000
- Administered patient care, including medication administration and wound management.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Monitored vital signs and reported changes in patient conditions to healthcare providers.
- Educated patients and families on disease management, treatment options, and wellness strategies.
Registered Nurse Case Manager
Humana, Inc.
De Pere, WI
11.1997 - 11.1999
- Coordinated comprehensive care plans for diverse patient populations, ensuring alignment with clinical and organizational standards.
- Conducted thorough assessments to identify patient needs, establishing targeted interventions for optimal outcomes.
- Collaborated with multidisciplinary teams to streamline communication and enhance continuity of care across healthcare settings.
- Developed educational resources for patients and families, promoting self-management and adherence to treatment plans.
RN MDS Medicare Coordinator
Good Shepherd Services
Seymour, WI
11.1993 - 11.1997
- Coordinated and led multidisciplinary team to manage resident stays within medicare guidelines established by the State of Wisconsin.
- Created a special project to assess, manage, and intervene on negative side effects of medications for the elderly population at the skilled nursing facility.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Senior Helpdesk Representative
Thrivent Financial
Appleton, WI
12.1984 - 11.1989
- Provided technical support for hardware and software issues, enhancing user satisfaction and productivity.
- Improved user experience by conducting regular maintenance tasks such as software updates, virus scans, and performance optimizations.
- Provided exceptional remote support to users, utilizing remote access tools to diagnose and resolve issues effectively.
- Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
Education
Associate of Science - Nursing
Fox Valley Technical College
Appleton, WI06-1993
Diploma - Medical Transcription
Fox Valley Technical College
Oshkosh05-2004
Skills
- Project management
- Team collaboration
- Relationship building
- Strategic planning
- Stakeholder communications
- Advanced problem solving
- Coaching and mentoring
- Conflict management
- Compliance monitoring
- Multitasking Abilities
- Organization and time management
- Advanced computer operations skills
- Inbound and Outbound Call Center
- Fluent written and verbal communications
- Advanced ability to navigate the Internet
- Customer Service centered attitude
- HIlton, Marriott, and Wyndham reservations systems
Certification
- Certified Quality Improvement Associate with The American Society for Quality
Timeline
Seasonal Warehouse Worker
Amazon
12.2025 - 12.2025
Guest Service Representive
Courtyard Riverfront by Marriott
11.2024 - 02.2025
Guest Service Representative
Double Tree HIlton
10.2024 - 12.2024
Assistant Store Manager
Dollar Tree Stores
02.2022 - 11.2024
Guest Service Representative
Super8 by Wyndham
04.2016 - 12.2021
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
Registered Nurse Case Manager
Humana, Inc.
11.1997 - 11.1999
RN MDS Medicare Coordinator
Good Shepherd Services
11.1993 - 11.1997
Senior Helpdesk Representative
Thrivent Financial
12.1984 - 11.1989
Diploma - Medical Transcription
Fox Valley Technical College
Associate of Science - Nursing
Fox Valley Technical College