Caren Walkosz
North Las Vegas
Summary
Field service technician with expertise in installation, maintenance, and troubleshooting of equipment. Proven track record of enhancing customer satisfaction through timely repairs and clear communication. Experienced in managing service schedules and inventory to ensure compliance with safety standards.
Overview
18
18
years of professional experience
Work History
Field Service Technician
Ilapak Inc
Newtown
06.2024 - 01.2026
- Installed, maintained, and troubleshot on-site equipment and systems, ensuring minimal downtime and high customer satisfaction across multiple service locations.
- Diagnosed technical issues using specialized tools and software, delivering timely repairs and clear communication of solutions to clients and internal teams.
- Specialized in on-site technical services, delivering expert repairs on equipment and systems to enhance reliability.
- Managed service schedules, documentation, and inventory to streamline operations and maintain compliance with company and safety standards.
Lead Field Service Technician
Next Gen Ice
North Las Vegas
07.2023 - 04.2024
- Supervised field technicians in Las Vegas area, dispatching employees to prioritize nonoperational equipment.
- Perform maintenance, installation, troubleshooting of all self-bagging ice machines and freezers.
- Promoted self-bagging ice machines to customers, highlighting their benefits.
- Adhered to OSHA, Next Gen Ice policies, individual customer policies, and Nevada traffic laws while operating company vehicle.
- Reported daily production counts to head office for each customer.
- Scheduled deliveries to and from company warehouse.
Field Service Technician
General Kinematics Corporation
Crystal Lake
08.2014 - 06.2023
- Performed installation, maintenance, troubleshooting, building, and designing of vibratory-processing equipment, conveyor belts, mold lift conveyors, rotary drums, bucket elevators, and control panels.
- Utilized engineering drawings to install, modify, and repair equipment.
- Adhered to OSHA and MSHA standards, General Kinematics policies, and individual customer policies.
- Supervised customer’s employees and contractors to complete tasks such as electrical set up and troubleshooting, pneumatics, hydraulics, drilling, grinding, and welding.
- Delivered machine-specific training to enhance customer understanding and operational efficiency.
- Traveled across regions to provide specialized machine services and customer support.
- Maintained communication between General Kinematics and customers to ensure alignment and address service needs.
- Facilitated sales of component parts to support customer needs and ensure equipment functionality.
- Worked in multiple types of industries including, but not limited to: Foundries, Recycling Industries, Fiberglass Industries, Food Processing, Mining, Power Plants, & Carbon Industries.
Maintenance Technician
ITW Shakeproof Automotive
Elgin
05.2012 - 08.2014
- Specialized in maintenance of Fanuc robots, CNC lathe machines, and stamping machines.
- Maintained electrical, water, and pneumatic systems to support uninterrupted plant operations.
- Developed new preventative maintenance schedules for all machines in plant.
- Supervised contractors and temporary workers to uphold safety standards across operations.
Electrician’s Mate (EM3 SW/AW)
United States Navy
08.2007 - 09.2011
- Assisted in electrical maintenance and repair tasks as an electrician's mate (EM3 SW/AW).
- Maintained propulsion and electrical systems, ensuring operational readiness and reliability.
- Maintained flight deck lighting and visual landing aids, supporting safe flight operations and effective landings.
- Provided specialized expertise that improved mission effectiveness during two overseas deployments.
- Served on Nimitz class aircraft carrier for 2 years and 3 months.
- Served on Arleigh Burke class destroyer for 1 year and 3 months.
- Achieved two Navy Achievement Medals, two Sea Service Deployment Ribbons, National Defense Medal, Good Conduct Medal, Global War Expeditionary Medal, Global War on Terrorism Medal, 9mm Expert Medal, Surface Warfare Pin, and Air Warfare Pin.
Education
GED -
Central Nine Community College
Indianapolis, IN07-2000
Skills
- Equipment maintenance
- Technical troubleshooting
- Safety compliance
- Time management
- Attention to detail
- Preventative maintenance
- Technical support
- Systems installation
- Inventory management
- Customer service
References
Available upon request.
Military Service
United States Navy, Active Duty, 08/01/07, 09/30/11, Electrician’s Mate (EM3 SW/AW), Maintained propulsion and all electrical systems., Maintained all flight deck lighting and visual landing aides, including all cameras that recorded flight operations, laser line-up systems., Provided specialized skills during two overseas deployments., Served on Nimitz class aircraft carrier for 2 years and 3 months., Served on Arleigh Burke class destroyer for 1 year and 3 months., Achieved two Navy Achievement Medals., Two Sea Service Deployment Ribbons., National Defense Medal., Good Conduct Medal., Global War Expeditionary Medal., Global War on Terrorism Medal., 9mm Expert Medal., Surface Warfare Pin., Air Warfare Pin.
Timeline
Field Service Technician
Ilapak Inc
06.2024 - 01.2026
Lead Field Service Technician
Next Gen Ice
07.2023 - 04.2024
Field Service Technician
General Kinematics Corporation
08.2014 - 06.2023
Maintenance Technician
ITW Shakeproof Automotive
05.2012 - 08.2014
Electrician’s Mate (EM3 SW/AW)
United States Navy
08.2007 - 09.2011
GED -
Central Nine Community College