Carena Garcia
Colton,CA
Summary
Dynamic and detail-oriented professional with extensive experience at Loma Linda University Medical Center, excelling in data entry and customer service. Proven ability to enhance patient satisfaction through effective communication and teamwork, while maintaining strict adherence to HIPAA regulations. Recognized for improving departmental efficiency and training new staff to elevate service quality.
Overview
13
13
years of professional experience
Work History
Intake Department Assistant
Loma Linda University Medical Center
08.2014 - Current
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
- Organized files both physically and electronically, improving document accessibility for all team members.
- Developed training materials for new hires, resulting in quicker onboarding times and increased employee competency levels.
- Completed daily logs for management review.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Improved data accuracy by meticulously updating and maintaining departmental records.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Clinic Assistant
Arrowhead Regional Medical Center
03.2012 - 03.2013
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
- Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Streamlined emergency department processes by working closely with other ER technicians, nurses, physicians, and ancillary staff members to coordinate seamless patient care transitions within the hospital setting.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
Education
No Degree - Medical Assisting
Concorde Career College
San Bernardino, CA07.2011
Skills
- Data entry expertise
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking Abilities
- Excellent communication
- Telephone and email etiquette
- Vital signs monitoring
- Mental health care
- Patient admissions
- Medical Terminology
- Teamwork
Timeline
Intake Department Assistant
Loma Linda University Medical Center
08.2014 - Current
Clinic Assistant
Arrowhead Regional Medical Center
03.2012 - 03.2013
No Degree - Medical Assisting
Concorde Career College
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