Carene McGaughy
Warren,MI
Summary
Dedicated and empathetic individual offering experience in customer and patient services. Committed to obtaining highest level of satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with individuals through excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Detroit Water and Sewerage Department
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services and billing.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Comprehend billing and customer payment policies, procedures, and information systems.
Medical Assistant
Avery Arora, MD - Hand Surgeon
11.2023 - 03.2024
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
Patient Access Representative
R1 RCM
11.2022 - 11.2023
- Assisted with scheduling outpatient appointments.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Orthopedic Medical Assistant
Synergy Health Partners MSO, LLC
12.2021 - 11.2022
- Assisted physicians with casting and splinting of fractures.
- Communicated effectively with colleagues, supervisors, and external healthcare providers to ensure quality care for all patients.
- Greeted patients, recorded vital signs, and collected medical histories prior to patient examinations.
- Prepared examination rooms for patient visits, including stocking supplies and ensuring equipment is functioning properly.
Orthopedic Medical Assistant
Henry Ford Health System
10.2019 - 12.2021
- Maintained accurate documentation of patient care services in the electronic health record system.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered injections or medications as directed by the physician.
- Performed basic clerical duties such as answering emails, faxing documents.
Education
Ross Medical Education Center
Madison Heights, MI08-2019
High School Diploma -
Martin Luther King Jr. Senior High School
Detroit, MI06-2017
Skills
- Problem solving
- Communication
- Active listening
- Empathy
- Patience
- Adaptability
- Conflict Resolution
- Positive language
Certification
Medical Assistant Certification
08/2019
Administrative Assistant Certification
05/2025
Timeline
Customer Service Representative
Detroit Water and Sewerage Department
07.2024 - Current
Medical Assistant
Avery Arora, MD - Hand Surgeon
11.2023 - 03.2024
Patient Access Representative
R1 RCM
11.2022 - 11.2023
Orthopedic Medical Assistant
Synergy Health Partners MSO, LLC
12.2021 - 11.2022
Orthopedic Medical Assistant
Henry Ford Health System
10.2019 - 12.2021
High School Diploma -
Martin Luther King Jr. Senior High School
Ross Medical Education Center
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