CAREN GRACE BURNETT

• Worked in a Carrier Compliance department where I needed to ensure all transportation companies adhere to federal, state, and company regulations to help customers, brokers and shippers mitigate risks.

• Audited carrier safety records

• Verifying insurance information

• Onboarding

• Monitoring performance

• Recording all data and productivity in Excel sheets through Microsoft Office

• Managed customer inquiries, and questions through email, phone calls and chat

• Resolved issues about a service or rate concerns and documenting to CRM systems wanting to provide positive experience in every customer interaction

• Worked as one of the main point of contacts between the company and the customers ensuring to provide a high-quality customer service experience and satisfaction by handling inquiries, resolving complaints, processing orders through phone calls and emails.