Carenia williams
Euclid
Summary
Compassionate Direct Support Professional with expertise in behavioral assessment, client advocacy, and social skills training. Enhances client independence and fosters effective communication among clients, families, and service providers. Dedicated to promoting community engagement and empowering clients to achieve their goals.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
prestige providers LLC
cleveland
11.2023 - Current
- Facilitated daily living activities and personal care to enhance clients' independence and quality of life.
- Encouraged clients to develop social skills and participate in community activities to foster inclusion.
- Advocated for clients' needs within the framework of their individual rights and preferences.
- Observed client behaviors to promote safety and well-being, ensuring a supportive environment.
- Facilitated communication between clients, families, and service providers.
- Trained new staff on best practices for client support and engagement strategies.
Customer Service Representative
junkie jacket boutique
Cleveland
05.2022 - 08.2023
- Addressed and resolved customer complaints to ensure satisfaction and loyalty.
- Guided customers in product selection to enhance their shopping experience.
- Maintained a clean and organized sales floor environment.
- Managed inventory levels and restocked shelves.
- Offered insights to enhance store operations and streamline processes.
Patient Access Representative
Relatecare
Cleveland
02.2017 - 02.2020
- Verified insurance eligibility and managed accurate patient account details.
- Verified insurance coverage for services provided by the facility.
- Assisted patients with inquiries regarding billing and insurance processes.
- Facilitated patient registration and appointment scheduling for diverse healthcare services.
- Coordinated effective communication between patients and healthcare providers to enhance patient experience.
- Maintained accurate patient records in electronic health systems securely.
- Educated patients on navigating healthcare services and processes to promote informed decision-making.
- Collaborated with clinical staff to streamline patient access workflows efficiently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Explained various admission forms and policies, acquiring signatures for consent.
Education
Cannabis Processor
Cleveland School of Cannabis
6599 Granger Rd 08-2022
High School Diploma -
Max S Hayes High School
2211 W. 65th Street05-1996
Skills
- Behavioral assessment
- Behavior monitoring
- Social skills training
- Client advocacy
- Social interaction support
- Customer relationship management
- Behavior assessment
Timeline
Direct Support Professional
prestige providers LLC
11.2023 - Current
Customer Service Representative
junkie jacket boutique
05.2022 - 08.2023
Patient Access Representative
Relatecare
02.2017 - 02.2020
Cannabis Processor
Cleveland School of Cannabis
High School Diploma -
Max S Hayes High School