Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Caressa Cortez

Fairfield,CA
Caressa Cortez

Summary

At Home Health Agency, I excelled as a Care Assistant, enhancing patient recovery and comfort through compassionate care and expert mobility assistance. Demonstrating a commitment to client confidentiality and companionship, I significantly contributed to creating a sanitary and healing environment, showcasing my ability to meet and exceed employer expectations.

Overview

17
years of professional experience

Work History

Home Health Agency

Care Assistant
03.2002 - 10.2018

Job overview

  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Keep patients safe and a better place.

All Wound Up

Customer Service Representative
06.2008 - 10.2009

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Ultimate Medical Academy - Clearwater
Clearwater, FL

Certificate from Medical Associate Assistant

Fairfield High School
Fairfield, CA

High Graduate from All Subjects
06.1999

Skills

  • Feeding Assistance
  • Compassionate Care
  • Mobility Assistance
  • Client Confidentiality
  • Companionship

Languages

English
Full Professional

Timeline

Customer Service Representative

All Wound Up
06.2008 - 10.2009

Care Assistant

Home Health Agency
03.2002 - 10.2018

Ultimate Medical Academy - Clearwater

Certificate from Medical Associate Assistant

Fairfield High School

High Graduate from All Subjects
Caressa Cortez