CARESSA GARDNER
Asbury,NJ
Summary
Dedicated banking expert with extensive experience in fraud investigation and customer support. Expertise in resolving disputes, analyzing transaction patterns, and delivering exceptional service that fosters customer loyalty and enhances operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank Fraud Investigator
Discover Financial Services
08.2022 - Current
- Resolved customer inquiries on fraud and non-fraud transaction disputes, wire recalls, and account maintenance, ensuring customer satisfaction and regulatory compliance.
- Reviewed transaction patterns to identify potential fraudulent activities, contributing to loss prevention and risk mitigation efforts.
Member Service Representative II
Riegel Federal Credit Union
05.2021 - 08.2022
- Executed transactions at teller line and drive-thru, ensuring accuracy in daily vault proof.
- Assisted members with account inquiries and transaction requests.
- Educated members about credit union services and benefits.
Senior Teller
Northfield Bank
06.2020 - 04.2021
- Executed teller functions, facilitated account openings and maintenance, ensuring compliance with policies and procedures.
- Addressed customer account inquiries and resolved concerns, contributing to improved customer satisfaction.
- Processed vault, ATM, coin machine, and teller transactions while coordinating branch staff scheduling for optimal service delivery.
Lead Teller
Key Bank
05.2019 - 06.2020
- Managed branch staff scheduling, ordered supplies, and coordinated vault/ATM cash shipments.
- Executed all functions as a teller and vault/ATM custodian.
- Assisted customers with account maintenance, safe deposit box management, and resolved account inquiries.
Education
AAS - Accounting
Rio Salado College
04-2028
GED -
Warren County BOE
04-2007
Skills
- Customer support expertise
- Attention to detail
- Typing proficiency
- Leadership skills
- Supervisory experience
- Reliability
- Strong work ethic
- Rapid learning
- Microsoft Office proficiency
Certification
- NJ Notary Public
Websites
Timeline
Bank Fraud Investigator
Discover Financial Services
08.2022 - Current
Member Service Representative II
Riegel Federal Credit Union
05.2021 - 08.2022
Senior Teller
Northfield Bank
06.2020 - 04.2021
Lead Teller
Key Bank
05.2019 - 06.2020
AAS - Accounting
Rio Salado College
GED -
Warren County BOE