Caressa Lagier
Henderson,NV
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
Work History
Office Manager
BrilliantMont Christian Academy
Las Vegas, NV
04.2025 - 08.2025
- Coordinated communication between staff, parents, and stakeholders to enhance community engagement.
- Oversaw administrative functions, ensuring compliance with regulatory requirements and school policies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Customer Service Representative - IN CENTER
Williams-Sonoma
Las Vegas, NV
10.2024 - 02.2025
- Managed order processing, ensuring accuracy in transactions and timely delivery of products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Concierge Services
ARIA RESORT & CASINO
Las Vegas, NV
12.2022 - 02.2024
- Provided knowledgeable concierge services by recommending local dining options, transportation solutions, and entertainment venues.
- Generated repeat business through the consistent provision of high-quality concierge services that exceeded expectations.
- Collaborated with other departments on event planning and execution, ensuring seamless integration of concierge services within hotel operations.
Owner and Operator
The Red Cabin Mercantile Company
Salado, TX
08.2022 - 08.2022
- Resale Boutique - Purchasing, Accounts Payable & Receivables, customer service, sales, inventory, etc.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed income and expenses and adapted plans to improve profit levels.
- Contributed positively to the local community through involvement in various events or charitable organizations.
CEO, Presenter
Protocol & Etiquette School of the Pacific
Honolulu, HI
08.2014 - 08.2019
- Protocol & Etiquette Consulting
CEO, Interior Designer
Lagier Designs, LLC
Redding, CA
10.2001 - 01.2004
- Residential Interior Design & Space Planning
Education
Accounting/Business Administration
International Business College of Guam
Tamuning, GuamFrench Language & Literature/Art History
Foothill-De Anza Community College District
Cupertino, CAAssociate Degree - Accounting/Business Administration
International Business College of Guam
Tamuning, GuamTimeline
Office Manager
BrilliantMont Christian Academy
04.2025 - 08.2025
Customer Service Representative - IN CENTER
Williams-Sonoma
10.2024 - 02.2025
Concierge Services
ARIA RESORT & CASINO
12.2022 - 02.2024
Owner and Operator
The Red Cabin Mercantile Company
08.2022 - 08.2022
CEO, Presenter
Protocol & Etiquette School of the Pacific
08.2014 - 08.2019
CEO, Interior Designer
Lagier Designs, LLC
10.2001 - 01.2004
Accounting/Business Administration
International Business College of Guam
French Language & Literature/Art History
Foothill-De Anza Community College District
Associate Degree - Accounting/Business Administration
International Business College of Guam