Carey Brasher
The Coffee Guy
Newport,RI
2027
years of professional experience
Results-driven shift leader with a strong focus on customer satisfaction and operational efficiency. Proven expertise in conflict resolution and staff training, enhancing team performance and loyalty.
Work History
Shift Leader
4 Years 2 Months- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new staff on procedures and customer engagement techniques.
- Managed inventory levels, ensuring timely restocking of essential supplies.
- Implemented promotional strategies to enhance product visibility and sales performance.
- Resolved customer complaints promptly, improving satisfaction and loyalty rates.
- Collaborated with team members to streamline processes for optimal efficiency.
Front of House Employee
12 Years- Delivered exceptional customer service in high-volume dining environment.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
- Assisted in training new staff on front-of-house procedures and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
Food and Beverage Attendant
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Assisted in food preparation and assembly, maintaining high standards of quality and presentation.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained cleanliness and organization of workstations, adhering to hygiene and safety protocols.
Client Support Specialist
- Provided exceptional client support through effective communication and active listening.
- Resolved client inquiries by utilizing comprehensive knowledge of products and services.
- Documented support interactions in CRM system to ensure accurate record-keeping and follow-up.
- Collaborated with cross-functional teams to address customer concerns and improve service delivery.
- Conducted training sessions for new team members on best practices for client engagement.
- Developed user guides and FAQs to enhance client self-service capabilities and reduce support requests.
Education
GED
Skills
Positive attitude
Cash handling
Team leadership
Customer service focus
Flexible schedule
Strong verbal and written communication
Training assistance
Customer service management
POS system operation
Safety processes and procedures
Assigning work
Inventory counts
Complaint resolution
Sales and upselling
Shift paperwork completion
Policy enforcement
Quality control assurance
Sales reporting
Timeline
Shift Leader
The Coffee Guy
06.2022 - CurrentRead More
Front of House Employee
Ching Tao
06.2014 - 06.2026Read More
Food and Beverage Attendant
Bens Chili Dogs
2018 - 06.2021Read More
Client Support Specialist
Bridges Inc
2001 - 2007Read More
Rogers High School
GED
Read More