Carey Cook
South Lake Tahoe,CA
Summary
Equipped with strong problem-solving abilities, a willingness to learn, excellent customer sevice and communication skills, poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Collaborative approach and commitment to excellence are well-known.
Overview
12
12
years of professional experience
Work History
Sales, Customer Service & Office Admin.
Tahoe Sport Fishing
07.2017 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proactively identified scheduling issues with captains and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to captains and informed them bookings from new and return customers.
- Increased sales revenue by implementing strategic sales plans and fostering strong customer relationships.
- Boosted sales by consistently engaging with customers.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Heavenly Sports Rental Assistant Manager
Vail Resorts
11.2015 - 05.2017
- Hired, trained, and certified over 90 employees to tech skis and boards to rental requirements
- Trained crew in cash handling and POS operations
- Maintained safe balance and cash drops
- Opened and closed store-responsible key carrier
- In charge of emails, phone calls, and customer issues
- Tracked all missing ski inventory and handled charge-outs of missing inventory
- Maintained an organized system to keep track of the extensive inventory
- Recorded all accident reports with detail and legal format
- Merchandised and maintained the retail section of the store
- Controlled inventory and orders
- Kept and organized yet speedy environment dealing with over 700 renters on busy days
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delivered exceptional customer service through prompt communication and effective problem-solving skills.
Mammoth Sports Assistant Manager Canyon Lodge
Mammoth Resorts
11.2014 - 04.2015
- Oversaw sales floor and maintained an organized and positive atmosphere
- Provided customers with extensive knowledge on products
- Master fit certified - capable of doing custom boot molds on ski boots and snowboard boots
- Extensive hard goods knowledge and extremely knowledgeable in technical clothing
- Motivated our team to stay on task and helped develop reliable, hardworking team members
- Trained and hired new employees to be productive assets to our team
- Sent out nightly emails to ensure our team was informed of our progress
- In charge of ordering our ‘want list’ and organizing an ideal schedule that utilizes our employees to their full potential
- Balanced all cash drawers at EOD and dropped deposit to treasury and audit
- Extreme attention to detail when it comes to merchandising and keeping the store looking its best
Financial Analyst/ Solar Leasing Coordinator /Solar Contract Finalizer
GCI Solar / Killion Energy
02.2013 - 10.2014
- Finalize review and correct contracts (Power Purchase Agreements)
- Review notes post site assessment, edit and create accurate final contracts
- Submit finance documents for partial and final funding; trained and experienced in all steps of the process
- Extremely experienced with Clean Power Finance and all funds they provide
- Process documents to finance company
- Collect missing documents and signatures from customers
- Answer customers' detailed questions regarding solar agreements and detailed contract questions
- Assist Sales reps with contract and pricing questions
- Provided training for Sales reps on how to use the CPF Tools website
- Provide weekly updated Excel logs for pricing and contract status
- Worked with several different PDF programs, including PDFscape and CutePDF Pro
- Also experienced with online document signing such as DocuSign
- Type an average of 60 words per minute, communicate with company through email and phone
Department Manager; Sales Specialist
Sport Chalet
08.2007 - 11.2012
- Specializing in Snowboard & Ski apparel/equipment
- Assist and serve customers with location, selection, and purchase of merchandise with an emphasis on customer courtesy and expert knowledge of product detail
- Creates extra time to train employees on new products and selling features
- Created a weekly schedule for department employees, communicated any internal issues with management, and found quick solutions as a team
- Responsible for merchandising, display, and appearance of assigned area(s)
- Ensure items are properly marked
- Assist in inventories, ensure proper accountability and security of assigned area(s)
- Advise supervisor of damages, out-of-stock, and/or slow-moving merchandise
- Monitor dressing rooms
- Perform general housekeeping duties, cleaning or dusting fixtures and merchandise
- Sort and replenish merchandise
- Relay information on customer needs and stock level of merchandise
- Provide world-class customer Service with an emphasis on courtesy
- Assist customers and communicate positively in a friendly manner
- Acknowledge customers, smile and make eye contact, and always connect with customers
- Take action to resolve problems quickly
- Alert the higher level supervisor or proper point of contact for help when problems arise
Education
Associate of Applied Science - Applied Psychology
Lake Tahoe Community College
South Lake Tahoe, CA11-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Attention to detail
- Multitasking
Languages
English
Native or Bilingual
Timeline
Sales, Customer Service & Office Admin.
Tahoe Sport Fishing
07.2017 - 01.2020
Heavenly Sports Rental Assistant Manager
Vail Resorts
11.2015 - 05.2017
Mammoth Sports Assistant Manager Canyon Lodge
Mammoth Resorts
11.2014 - 04.2015
Financial Analyst/ Solar Leasing Coordinator /Solar Contract Finalizer
GCI Solar / Killion Energy
02.2013 - 10.2014
Department Manager; Sales Specialist
Sport Chalet
08.2007 - 11.2012
Associate of Applied Science - Applied Psychology
Lake Tahoe Community College
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