Carey Martin
Sonora,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Works effectively with cross-functional teams in ensuring operational and service excellence. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, goal achievement and maintain business integrity and quality of service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Child Support Supervisor
Central Sierra Child Support Agency
2016.02 - 2023.02
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored performance numbers to ensure compliance standards were met; identified issues, analyzed information and provided solutions to problems
- Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
- Fostered and maintained relationships with other Agencies through outreach and scheduled meetings; local courts. social services, local job training and various other organizations.
- Attend and participate in local and state workgroups and trainings.
- Present and attend CSDA Conferences.
- Excellent communication skills, both verbal and written
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed
Child Support Specialist III
Central Sierra Child Support Agency
2008.05 - 2016.01
- Managed and maintained specialized caseload
- Calculated child support obligations and debts to initiate collection actions.
- Educated parents on policies, procedures and instructions.
- Excellent communication skills, both verbal and written.
- Developed local procedures and implemented training to staff based on family code, State and Federal policy and laws.
- Monitored staff productivity and compliance; provided training and resources as needed.
- Self-motivated, with a strong sense of personal responsibility
- Prepared legal documents and cases for court appearances.
- Managed time efficiently in order to complete all tasks within deadlines.
Child Support Specialist
Central Sierra Child Support Agency
2001.07 - 2008.04
- Monitored cases for support order compliance and made adjustments.
- Documented data and completed accurate updates to case records.
- Performed case management tasks to enforce court-ordered child support obligations including Intake, Establishment, Review & Adjustment, Enforcement and Interstate.
- Processed legal documents such as summons, motions, wage attachments and liens.
- Prepared multiple cases, weekly for court appearances and attend court with Child Support Attorney.
- Obtained and evaluated income and expenses; calculated child support amounts to establish and modify child support orders; negotiated support obligations between parents.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets
Education
General Studies, Business
Columbia Junior College
Columbia, CA Skills
- Knowledge Base
- Process Improvement Initiatives
- Operational Efficiency
- Employee Support
- Team Support
- Staff Training
- Compliance Requirements
- Constructive Feedback
- Workflow Processes
- Team Goals
- Leadership and Change Management
- Data Analysis and Modeling
- Supervisor Communication
- Supervisor Skills Training
- Staff Management
- Verbal and Written Communication
- Team Leadership
- Procedural Streamlining
- Complex Problem-Solving
- Employee Training
- Job Assignments
- Strategic Planning
- Time Management
- Productivity Performance
- Coaching and Mentoring
- Cross-Functional Team Management
- Overseeing Employees
- Collaborate Cross-Functionally
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Managing Multiple Tasks
- Managing Files and Records
Certification
Certified Trainer for The Pacific Institute - a mindset program to create success, balance and intentionality - 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Timeline
Child Support Supervisor
Central Sierra Child Support Agency
2016.02 - 2023.02
Child Support Specialist III
Central Sierra Child Support Agency
2008.05 - 2016.01
Child Support Specialist
Central Sierra Child Support Agency
2001.07 - 2008.04
General Studies, Business
Columbia Junior College
Certified Trainer for The Pacific Institute - a mindset program to create success, balance and intentionality - 2020
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