CAREY SPILLERT
Neptune Beach,FL
Summary
Results-driven leader with 20+ years in logistics and training optimization, enhancing operational efficiency. Successfully led distributed teams to align resources with objectives, improving service delivery and performance—expertise in problem-solving, decision-making, and stakeholder communication, implementing innovative solutions to achieve organizational goals.
Overview
26
26
years of professional experience
Work History
Director, Field & Consulting Logistics
DEALER-FX (Snap-On Family)
10.2019 - Current
- Managed field logistics and scheduling activities across diverse regions to synchronize resources with dealership and OEM demands
- Oversaw end-to-end dealership journey, coordinating resources to maximize capacity utilization and execution quality.
- Developed and optimized scheduling strategies to align dealer demand with operational capabilities.
- Assessed travel solutions to balance cost efficiency with employee experience and scheduling needs.
- Integrated virtual and onsite training delivery to reduce travel costs while maintaining learner satisfaction.
- Maintained data integrity across Halo, Mapsly, and Tableau through daily extracts and audits for performance reporting.
- Functioned as a liaison among Installation, Data, Sales, Field Services, and Program Management, addressing reporting issues and informing leadership about pipeline performance.
- Identified system and process gaps, recommended solutions, and collaborated cross-functionally to enhance productivity and performance metrics.
Zone Manager
DEALER-FX (Snap-On Family)
11.2014 - 10.2019
- Guided more than 100 consultants, facilitating 39 internal promotions via strategic development and performance coaching.
- Managed 33 remote consultants throughout the United States, Canada, and Puerto Rico to implement web-based and on-site automotive dealership training.
- Integrated workforce capacity, geographic coverage, scheduling demands, and dealer priorities to ensure consistent delivery performance across regions.
- Reviewed daily performance reports to identify trends and address execution gaps, contributing to continuous improvement.
- Collaborated with recruiting and leadership to optimize consultant selection, onboarding, and performance management strategies.
- Coordinated annual company-wide training conferences, directing logistics, facilitating stakeholder collaboration, and preparing materials to enhance training effectiveness.
Director, Technical Implementation & Training
iMagicLab
04.2013 - 11.2014
- Directed initiatives that integrated product adoption, technical implementation, and workforce readiness among dealers to enhance service delivery.
- Developed DealerCRM learning content, onboarding processes, and role-based training for product launches.
- Led employee development programs and managed dealer escalations to align training with operational priorities.
- Implemented and managed LMS, collaborating with engineering to enhance reporting and user experience.
- Created communications and video content to promote awareness and readiness for new product changes.
Director, Learning & Development
BANK OF AMERICA MERCHANT SERVICES
04.2012 - 04.2013
- Led learning team operating across six national centers, supporting 800+ personnel in banking operations.
- Developed and implemented onboarding strategies to enhance employee readiness and ensure consistent performance.
- Led strategic initiatives to enhance merchant service offerings and customer satisfaction.
- Managed cross-functional teams to implement operational improvements in payment processing.
- Developed training programs for staff to improve service delivery and compliance standards.
Vice President, Global Learning & Development
CITIGROUP
09.2011 - 04.2012
- Designed and conducted senior leader compliance training while developing mortgage curriculum for Compliance and Audit teams to ensure comprehensive knowledge transfer.
- Supported Compliance, Controls, and Audit organizations with targeted learning strategies and leadership development to enhance regulatory understanding.
- Revamped HR training experience by redesigning training website to improve program accessibility and user engagement.
Director, Partner Implementation & Training
BOOKER
10.2010 - 09.2011
- Led eight implementation specialists in partner onboarding and training delivery to ensure seamless integration.
- Spearheaded implementation plans for resource allocation, process documentation, and deliverables, enhancing service for VIP accounts.
- Developed global virtual training solutions based on user roles and managed LMS to support partner and internal advancement.
- Facilitated partner webinars and internal learning programs on product adoption best practices, improving business readiness.
- Acted as the escalation bridge connecting partners and technical teams, driving successful integrations and swift issue resolution.
Senior Global Training Analyst
CITIGROUP
03.2007 - 10.2010
- Supervised and optimized training initiatives for seven global trainers, ensuring consistent learning practices across global organization.
- Managed global HR application training efforts, developing best practices, providing testing support, and coordinating train-the-trainer programs.
- Oversaw global LMS, monitored learning metrics, and produced executive reports using SQL and Crystal Reports.
- Spearheaded a SharePoint initiative that centralized training documentation and enhanced access to global learning resources.
- Optimized training and travel-expense tracking through InfoPath, facilitating implementation of assessment tools.
Director, Implementation & Training Services
iMagicLab
12.2005 - 03.2007
- Established role-focused training initiatives and facilitated in-person and digital learning experiences, addressing VIP implementation concerns and upgrades.
- Coordinated implementation projects, documented processes, engaged with clients, and developed tailored educational solutions.
- Mentored five training leads to enhance training delivery for U.S. and international clients.
Technical Trainer
THE HIGHER GEAR GROUP
05.2003 - 12.2005
- Implemented customized proprietary software and managed troubleshooting efforts to enhance dealership customer training on technology and applications.
- Utilized training metrics and client feedback to recommend improvements and enhance customer relationships and renewals.
- Oversaw technical work order management, addressing software bugs, server issues, and feature requests to improve user experience.
Technical Resource Manager
ettain GROUP
02.2001 - 05.2003
- Enhanced recruitment process by analyzing candidate assessment requirements, negotiating terms, and building relationships within technical staffing engagements.
- Coached candidates on crafting effective resumes and interview techniques while establishing enduring referral connections.
- Delivered product and systems training while collaborating with accounts receivable on client payments and collections.
Education
Associate of Applied Science - Computer Networking Systems
Remington College
Jacksonville, FLSkills
- Capacity utilization
- Operational strategy execution
- Process transformation
- Budget & cost management
- Forecasting & reporting
- Data-driven decision-making
- Data visualization (Tableau, Looker)
- Program execution
- Project management tools (Asana, Slack)
- Distributed team management
- Cross-functional leadership
- Efficiency optimization
- Learning systems
- Curriculum design
- CRM platforms
- Resource planning
Timeline
Director, Field & Consulting Logistics
DEALER-FX (Snap-On Family)
10.2019 - Current
Zone Manager
DEALER-FX (Snap-On Family)
11.2014 - 10.2019
Director, Technical Implementation & Training
iMagicLab
04.2013 - 11.2014
Director, Learning & Development
BANK OF AMERICA MERCHANT SERVICES
04.2012 - 04.2013
Vice President, Global Learning & Development
CITIGROUP
09.2011 - 04.2012
Director, Partner Implementation & Training
BOOKER
10.2010 - 09.2011
Senior Global Training Analyst
CITIGROUP
03.2007 - 10.2010
Director, Implementation & Training Services
iMagicLab
12.2005 - 03.2007
Technical Trainer
THE HIGHER GEAR GROUP
05.2003 - 12.2005
Technical Resource Manager
ettain GROUP
02.2001 - 05.2003
Associate of Applied Science - Computer Networking Systems
Remington College