Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cari Sayegh

Azle,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Member Service Center Supervisor-Support Services

Advancial Federal Credit Union
Irving, TX
04.2023 - Current
  • Directly supervise the Support Services Representative with the organization's policies and applicable law
  • Observe and analyze member interaction to ensure staff is effectively following Advancial's service standards. Through quality assurance reviews and provide immediate feedback.
  • Enhanced member satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Ensure the department is achieving departmental production and service goals. Through effective cross-selling products, ensuring they are utilizing the principles of the TMA (The Member Advantage)
  • Deliver timely communication to the team, via our monthly huddles. Communicate via email when necessary and have to get information to the team immediately.
  • Provide coaching and support to ensure they are meeting the expectations for their roles through monthly one on one's, performance evaluations, and creating and delivering performance improvement plans.
  • Ensure positive relationships within the team and other departments.
  • Provide supervisory oversight with call volume, assist with daily tasks as needed to ensure member service levels and team goals are achieved.
  • Work additional tasks when needed

Senior Funds Control Specialist

ADP, LLC
El Paso, TX, TX
01.2015 - 12.2022
  • Managed over 50 customer calls per day while providing comprehensive customer service, assisting clients manage their businesses with troubleshooting and resolving payroll matters.
  • Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
  • Supported supervisor and associated team members to maintain system functionality.
  • Designed plans to improve operations and suggested changes to systems for overall organization.

Assistant Call Center Manager

First Light Federal Credit Union
El Paso, TX, TX
01.2007 - 01.2015
  • Responsibly hired, managed, trained and led Call Center staff of three supervisors with 32 employees, with focused attention on efficiency and customer care.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Processed loan applications, gathered and closely analyzed financial data to determine whether the customer qualified for their desired loan.

Branch Manager

El Paso Employees Federal Credit Union
El Paso, TX, TX
01.2001 - 01.2007
  • Oversight of daily operations supervised 13 employees with responsibility to open, close, balancing over $1M US currency, handled return checks, teller outages.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Processed loan applications, gathered and closely analyzed financial data to determine whether the customer qualified for their desired loan.

Education

No Degree - Leadership

Global Emerging Leadership Program - ADP
El Paso, TX
02.2017

High School Diploma -

Parkland High School
El Paso, TX
06.1990

Skills

Critical Thinking

Time Management

Leadership

Communication

Customer Service

Document Review

Reading Comprehension

Active Listening

Operation and Control

Job Coaching

Timeline

Member Service Center Supervisor-Support Services

Advancial Federal Credit Union
04.2023 - Current

Senior Funds Control Specialist

ADP, LLC
01.2015 - 12.2022

Assistant Call Center Manager

First Light Federal Credit Union
01.2007 - 01.2015

Branch Manager

El Paso Employees Federal Credit Union
01.2001 - 01.2007

No Degree - Leadership

Global Emerging Leadership Program - ADP

High School Diploma -

Parkland High School

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Cari Sayegh