Cari Sayegh
Azle,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Member Service Center Supervisor-Support Services
Advancial Federal Credit Union
04.2023 - Current
- Directly supervise the Support Services Representative with the organization's policies and applicable law
- Observe and analyze member interaction to ensure staff is effectively following Advancial's service standards. Through quality assurance reviews and provide immediate feedback.
- Enhanced member satisfaction by addressing and resolving escalated issues promptly and professionally.
- Ensure the department is achieving departmental production and service goals. Through effective cross-selling products, ensuring they are utilizing the principles of the TMA (The Member Advantage)
- Deliver timely communication to the team, via our monthly huddles. Communicate via email when necessary and have to get information to the team immediately.
- Provide coaching and support to ensure they are meeting the expectations for their roles through monthly one on one's, performance evaluations, and creating and delivering performance improvement plans.
- Ensure positive relationships within the team and other departments.
- Provide supervisory oversight with call volume, assist with daily tasks as needed to ensure member service levels and team goals are achieved.
- Work additional tasks when needed
Senior Funds Control Specialist
ADP, LLC
01.2015 - 12.2022
- Managed over 50 customer calls per day while providing comprehensive customer service, assisting clients manage their businesses with troubleshooting and resolving payroll matters.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Supported supervisor and associated team members to maintain system functionality.
- Designed plans to improve operations and suggested changes to systems for overall organization.
Assistant Call Center Manager
First Light Federal Credit Union
01.2007 - 01.2015
- Responsibly hired, managed, trained and led Call Center staff of three supervisors with 32 employees, with focused attention on efficiency and customer care.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Processed loan applications, gathered and closely analyzed financial data to determine whether the customer qualified for their desired loan.
Branch Manager
El Paso Employees Federal Credit Union
01.2001 - 01.2007
- Oversight of daily operations supervised 13 employees with responsibility to open, close, balancing over $1M US currency, handled return checks, teller outages.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Processed loan applications, gathered and closely analyzed financial data to determine whether the customer qualified for their desired loan.
Education
No Degree - Leadership
Global Emerging Leadership Program - ADP
El Paso, TX02.2017
High School Diploma -
Parkland High School
El Paso, TX06.1990
Skills
Timeline
Member Service Center Supervisor-Support Services
Advancial Federal Credit Union
04.2023 - Current
Senior Funds Control Specialist
ADP, LLC
01.2015 - 12.2022
Assistant Call Center Manager
First Light Federal Credit Union
01.2007 - 01.2015
Branch Manager
El Paso Employees Federal Credit Union
01.2001 - 01.2007
No Degree - Leadership
Global Emerging Leadership Program - ADP
High School Diploma -
Parkland High School
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