Caria Milton
The Bronx,NY
Summary
Achieved high levels of customer satisfaction by providing attentive and professional service. Enhanced team efficiency through meticulous attention to detail and proactive support. Drove consistent service quality by fostering a collaborative team atmosphere.
Overview
16
16
years of professional experience
Work History
Residential Aide
Highland Park Cdc Dona Elsie Family Shelter
The Bronx, NY
06.2023 - Current
- Implemented individualized care plans, ensuring consistent support tailored to resident needs
- Trained new staff on best practices for resident care and safety protocols.
- Documented resident progress and incidents accurately in case management systems.
- Trained new staff on operational procedures and best practices for resident care.
- Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.
- Ensured prompt attention to any maintenance or repair needs within residents' living spaces, contributing to a comfortable and hazard-free environment.
- Developed strong rapport with clients through active listening and empathetic communication during intake screenings.
- Fill out intake packets when new clients come to the facility.
- Units inspections
- Facility Maintenance: Cleaning common areas, managing laundry, serving meals, and ensuring a safe, organized environment.
- Monitoring & Safety: Conducting hourly rounds, monitoring for safety, responding to emergencies, and reporting incidents.
- Documentation: Recording resident activities, behaviors, moods, and incidents, as well as managing intake/discharge paperwork.
- Support Services: Providing companionship, accompanying residents to appointments, and facilitating group activities.
Security Officer
Highland park cdc
Brooklyn, NY
11.2022 - 06.2024
- Operated communication systems between officers stationed throughout the facility.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored security cameras to identify and respond to suspicious activity.
- Verified photo IDs and tickets to allow guests passage.
Janitorial
Wservices Long - Island
12.2015 - 03.2016
- Cleaned in and around the buildings, prioritizing safety at all times
- Hosed down and swept steps and sidewalks
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees
- Mixed water and detergents in containers to prepare chemical cleaning solutions
- Kept janitorial closets clean and organized.
Porter/maintenance
Ashland Queens
08.2015 - 12.2015
- Cleaned in and around the buildings, prioritizing safety at all times
- Hosed down and swept steps and sidewalks
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls
- Inspected facility and grounds and picked up any trash
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees
- Mixed water and detergents in containers to prepare chemical cleaning solutions
Janitorial
Facility maintenance services
New Jersey
06.2015 - 08.2015
- Cleaned in and around the buildings, prioritizing safety at all times
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls
- Inspected facility and grounds and picked up any trash
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees
- Mixed water and detergents in containers to prepare chemical cleaning solutions
- Kept janitorial closets clean and organized.
Helper
12.2013 - 04.2014
- Greeted and registered guests and issued keys
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Maintained cleanliness and presentation of stock room and production floor
- Recommended alternative items if product was out of stock
- Kept things organize in a professional order.
Supervised
Family court
06.2010 - 09.2010
- Promoted language development skills through reading and storytelling
- Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps
- Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces
- Set up children's play areas, bookshelves and naptime areas daily.
Education
High School - undefined
Curtis High School
Staten Island, NYSkills
- Prioritized and organized diverse activities to meet deadlines and support team objectives
- Utilized comprehensive knowledge of customer service principles and processes to improve service delivery
- Cultivated adaptability and quick learning capabilities to thrive in high-pressure settings
- Mastered new tools and methodologies promptly, contributing to project success and innovation
- Demonstrated strong interpersonal abilities to build rapport and facilitate productive interactions in diverse environments
- Developed and enforced safety training programs to promote a culture of safety among employees
- Performed detailed cleaning tasks, including dusting, vacuuming, and sanitizing, to promote a healthy home atmosphere
- Monitored and implemented effective sanitation practices for restrooms, optimizing cleanliness and user satisfaction
- Achieved enhanced security measures through effective management of CCTV surveillance systems Identified and reported security threats, contributing to a safer environment Improved incident response efficiency by analyzing surveillance data
- Implemented emergency response protocols to enhance safety and preparedness in crisis situations
- Oversaw daily shift activities, maintaining high standards of service and employee performance
- Compiled and analyzed data to produce informative reports for stakeholders and management review
- Mediated disputes and employed conflict de-escalation methods to resolve issues effectively and maintain productivity
- Conducted training sessions focused on safety awareness to educate employees on best practices and hazard recognition
Timeline
Residential Aide
Highland Park Cdc Dona Elsie Family Shelter
06.2023 - Current
Security Officer
Highland park cdc
11.2022 - 06.2024
Janitorial
Wservices Long - Island
12.2015 - 03.2016
Porter/maintenance
Ashland Queens
08.2015 - 12.2015
Janitorial
Facility maintenance services
06.2015 - 08.2015
Helper
12.2013 - 04.2014
Supervised
Family court
06.2010 - 09.2010
High School - undefined
Curtis High School