Caria Powers
2724 W Jeffries Detroit ,MI
Summary
I am a experienced work from home agent who is able to create an efficient work environment based on the company work at home guidelines also adapt at utilizing computer productivity software maintaining high levels of customer service and being adaptable to any given situation.
Overview
5
5
years of professional experience
Work History
Content Moderator
Majorel
Detroit, MI
10.2021 - 11.2023
- Reviewed content for compliance with internal policies and procedures.
- Monitored user-generated content for violations of community standards.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
- Adhered strictly to confidentiality protocols when handling sensitive information.
- Analyzed data related to user engagement and behavior patterns across multiple platforms.
Customer Service Representative
fountain court
Detroit, MI
07.2018 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Central High School
Detroit, MI06-2012
Skills
- Social Media Knowledge
- Cultural Awareness
- Online Research
- Content Management
- Copy Proofreading
- Customer Service
- Microsoft Office
- Desktop and Laptop Computers
- call center
- organization
- data entry
Timeline
Content Moderator
Majorel
10.2021 - 11.2023
Customer Service Representative
fountain court
07.2018 - 01.2020
High School Diploma -
Central High School
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