CARIDAD GARCIA
Inglewood,California
Summary
Caring and skilled advocate passionate about positively impacting programs and helping participants by providing expert support. Familiar with customer service and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
2
2
years of professional experience
Work History
Senior Bank Representative
Kinecta Federal Credit Union
Los Angeles, CA
08.2021 - Current
- Greeting members and assisting them with their everyday transactions
- Cash handling and teller duties
- Presented products and services to customers using in-depth knowledge to answer questions.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Identified customer desires and goals through needs-based sales tactics.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Making sure cash drawer is balanced
- Opening membership accounts, minor accounts, and joint accounts
- Assisting members and non-members with credit card, personal loan, and vehicle loan applications
- Member account maintenance per member request
- Referring members to our wealth management and mortgage lenders when needed
- Opening Traditional IRAs, ROTH IRAs, High-Yield Money Market, Share Certificate Deposits, Liquid Share Certificate Deposits, and College Saver Accounts
- Assist the call center from the branch whenever they need it, such as online/digital banking, and phone calls.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Arts - Business
Santa Monica College
Santa Monica, CA06.2026
Skills
- Exquisite mathematical expertise
- Excellent customer service
- Experience with operating a cash register, cash handling, processing debit and credit cards
- Strong communication & comprehension skills
- Quick Learner
- Quickly adapts to different environments
- Banking Document Preparation
- Transactions
- Banking Product Sales
- Cash Management
- Conflict Resolution
- Sales Expertise
- Attention to Detail
- Cross-Selling
- Product Knowledge
- Regulatory Compliance
- Data Entry
- Guest Engagement
- Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Senior Bank Representative
Kinecta Federal Credit Union
08.2021 - Current
Associate of Arts - Business
Santa Monica College
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