Dulcinia James
Kirtland,NM
Summary
Bank teller with extensive experience in cash handling and customer service. Proven track record in training new staff and improving workflow efficiency. Strong problem-solving skills contribute to enhanced customer satisfaction and loyalty. Committed to maintaining cash drawer integrity while fostering team collaboration.
Overview
20
20
years of professional experience
Work History
Bank Teller/Customer Service Representative
Bank of the Southwest
Kirtland, New Mexico
05.2008 - Current
- Processed cash, credit, and check payments efficiently while adhering to company procedures.
- Addressed customer complaints swiftly to improve satisfaction and retain loyalty.
- Collaborated with team members to optimize workflow efficiency.
- Trained new staff on balancing techniques and safety protocols.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Ensured cash drawer accuracy through consistent balancing and thorough audits.
Receptionist/Office Assistant
Newcomb Middle School
Newcomb, NM
08.2009 - 05.2010
- Welcomed students, parents, and visitors with professionalism and warmth.
- Managed phone calls and directed inquiries to appropriate staff, ensuring timely responses.
- Scheduled and confirmed appointments for meetings and events.
- Maintained accurate student records and updated database information.
- Reviewed and refined grading processes, enhancing accuracy and streamlining workflow.
- Processed teachers' time cards to ensure timely payroll.
- Coordinated schedules for meetings and events, improving organization and participant engagement.
Cage Cashier
Sunray Park and Casino
Farmington, New Mexico
02.2006 - 06.2007
- Managed cash-out process for jackpots, maintaining compliance with regulations.
- Balanced vault nightly, ensuring accurate financial reconciliation and safeguarding cash assets.
- Executed payroll checks for patrons, ensuring accuracy and timely distribution of funds.
- Handled customer service inquiries, resolving issues efficiently.
- Collaborated with team members to streamline operational processes, enhancing service delivery.
Education
High School Diploma -
Newcomb High School
Newcomb, NM05-1993
Skills
- Cash handling expertise
- Financial reconciliation
- Compliance adherence
- Customer service excellence
- Mathematical aptitude
- Records management
- Relationship management
- Team collaboration
- Staff training
- Problem solving skills
- Verbal and written communication
- Microsoft Word proficiency
- Eagerness to learn
Languages
English
Professional
Navajo
Full Professional
Timeline
Receptionist/Office Assistant
Newcomb Middle School
08.2009 - 05.2010
Bank Teller/Customer Service Representative
Bank of the Southwest
05.2008 - Current
Cage Cashier
Sunray Park and Casino
02.2006 - 06.2007
High School Diploma -
Newcomb High School