Kennedy McMurtry
Nashville,TN
Summary
Motivated individual seeking to gain practical experience in a dynamic work environment. Proven ability to meet deadlines in both independent and collaborative projects. Dependable and eager to learn, with a strong commitment to contributing positively to team success. Open to relocation for opportunities that foster professional growth.
Overview
8
8
years of professional experience
Work History
Bank Teller/Customer Service Representative
Region's Bank
Goodlettsville, TN
09.2023 - 05.2024
- Counted cash in drawer at shift start and end to ensure balanced amounts.
- Accepted checks, cash, and various payment methods from customers.
- Answered customer inquiries regarding accounts and services.
- Prepared specialized funds including money orders, savings bonds, and traveler's checks.
- Exchanged dollars for foreign currency to facilitate customer transactions.
- Ordered bank cards and checks for customers to meet their banking needs.
- Recorded all transactions electronically throughout shifts for accurate tracking.
- Ensured compliance with financial procedures during all cash handling activities.
Retail Sales Associate Lead
Ann Taylor
Cool Springs, TN
12.2022 - 10.2023
- Oversaw operations of retail store, ensuring smooth daily functioning.
- Managed inventory to maintain optimal stock levels and reduce losses.
- Executed opening and closing procedures to uphold security and compliance.
- Conducted cash counting and processed cash sales accurately.
CNA - Certified Nursing Assistant/Caregiver
NHC HeathCare
Hendersonville, TN
05.2022 - 12.2022
- Provided end-of-life care to ensure comfort and dignity for patients.
- Assisted with feeding to promote nutritional intake and wellness.
- Administered basic hygiene practices to maintain patient cleanliness.
- Delivered minor injury aid to address immediate health concerns.
Retail Sales Associate
Loft Outlet
Nashville, TN
03.2022 - 12.2022
- Identified potential security issues, enhancing loss prevention and minimizing shrinkage.
- Maintained high customer retention by following up post-sale and leveraging cross-selling opportunities.
- Assisted customers in locating merchandise by greeting and escorting them to product displays.
- Executed store replenishment to uphold visual presentation standards.
- Processed sales transactions efficiently using cash register and POS system.
- Organized signage and merchandise displays to align with visual presentation standards.
- Cultivated strong customer relationships, fostering long-term partnerships.
- Estimated merchandise quantity and cost for successful project completion.
Guest Service Specialist
Mister Car Wash
Nashville, TN
06.2021 - 04.2022
- Ensured all equipment functioned properly and maintained safety awareness during operations.
- Guided members and retail customers safely along wash track while delivering friendly service.
- Provided accurate product information to customers, enhancing their experience during visits.
- Addressed account issues swiftly, ensuring high-quality service for all members.
- Conducted quality inspections post-wash to confirm adherence to Mister Car Wash standards.
- Resolved on-site maintenance issues efficiently, demonstrating strong problem-solving skills.
- Executed closing duties by ensuring all systems were turned off and areas were cleaned for next shift.
Sales Associate
Gap Inc
Nashville, TN
11.2018 - 02.2021
- Managed high-volume transactions and returns to ensure smooth operations.
- Addressed customer inquiries to enhance service quality.
- Executed store credit procedures to support company growth initiatives.
- Monitored shoplifting incidents and applied de-escalation techniques effectively.
- Organized back room inventory to optimize storage and accessibility.
- Recorded and updated inventory data accurately for efficient tracking.
Hostess
Roadhouse
Goodlettsville, TN
08.2018 - 12.2018
- Maximized guest satisfaction through proactive engagement and attentive service.
- Coordinated table assignments to accommodate patron preferences effectively.
- Supported servers and bussers during high-volume shifts by efficiently managing food running and table clearing.
- Fostered positive interactions with members and guests through friendly communication.
- Resolved guest dissatisfaction with tact and diplomacy, ensuring a pleasant dining experience.
Assistant Manager
Sport Seasons
Goodlettsville, TN
10.2016 - 08.2018
- Assisted employees in resolving customer issues and identifying training opportunities.
- Ensured staff preparedness for delivering exceptional customer service.
- Coordinated employee schedules based on availability and processed time-off requests.
- Counted till at end of night to accurately close out store operations.
Education
High School Diploma - undefined
Greenbrier High School
Greenbrier, TN01.2020
Skills
- Spanish proficiency
- Customer service excellence
- Grammar expertise
- Quality assurance
- Guest services
- Sales proficiency
- Excel skills
- Leadership and direction
- Retail strategies
- Loss prevention
- Confidentiality practices
- Customer satisfaction focus
- Management experience
- Cash handling expertise
- Team building skills
- Problem solving abilities
- Critical thinking skills
- Retail knowledge
- Communication skills
- Multitasking ability
- Safety facilitation
- Sales
Timeline
Bank Teller/Customer Service Representative
Region's Bank
09.2023 - 05.2024
Retail Sales Associate Lead
Ann Taylor
12.2022 - 10.2023
CNA - Certified Nursing Assistant/Caregiver
NHC HeathCare
05.2022 - 12.2022
Retail Sales Associate
Loft Outlet
03.2022 - 12.2022
Guest Service Specialist
Mister Car Wash
06.2021 - 04.2022
Sales Associate
Gap Inc
11.2018 - 02.2021
Hostess
Roadhouse
08.2018 - 12.2018
Assistant Manager
Sport Seasons
10.2016 - 08.2018
High School Diploma - undefined
Greenbrier High School