Anastasia Spann
Summary
I am an accomplished customer service professional with a proven track record of 8 plus years customer service experience. I aim to pursue a career in a growing organization that provides challenging, yet rewarding achievements that will grant me the opportunity to enhance my knowledge. I have the ability to grasp company initiatives quickly and thoroughly to meet company and personal goals, while applying effective teamwork duties. I am adept in money handling and deposit management. Also, I am excelled in fostering client relationships through exceptional service and confidentiality.
Overview
7
7
years of professional experience
Work History
Bank Teller/Customer Service Representative
Fifth Third Bank
10.2017 - 03.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Met monthly referral goal successfully.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Front Desk Agent
Hilton Oceanfront Resort
02.2017 - 05.2017
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Hostess/Server
Outback Steakhouse
06.2013 - 08.2016
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Master of Science - Criminal Justice
University of Central Florida
Orlando, FL05.2019
Bachelor of Science - Criminal Justice
Bethune - Cookman University
Daytona Beach, FL05.2017
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Data Entry Software Expertise
- Microsoft Office proficient
- Customer Service
- Creative solutions
Timeline
Bank Teller/Customer Service Representative
Fifth Third Bank
10.2017 - 03.2020
Front Desk Agent
Hilton Oceanfront Resort
02.2017 - 05.2017
Hostess/Server
Outback Steakhouse
06.2013 - 08.2016
Master of Science - Criminal Justice
University of Central Florida
Bachelor of Science - Criminal Justice
Bethune - Cookman University
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