Jessie Mathias
Coventry,RI
Summary
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
10
10
years of professional experience
Work History
Bank Teller/Customer Service Representative
Santander Bank N.A
Coventry, RI
07.2021 - Current
- Executed customer transaction processing with precision and efficiency, encompassing deposits, withdrawals, and loan payments.
- Ensured accuracy and integrity of cash drawer operations, maintaining zero discrepancies or errors.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing tailored product recommendations.
- Detected fraudulent activities and executed reporting procedures for suspicious transactions.
- Facilitated collaboration among team members to drive branch sales goals through effective cross-selling of bank products.
- Managed large volumes of cash while adhering to strict security protocols
- Performed end-of-day balancing procedures to ensure accurate accounting of daily transactions
- Trained new tellers on banking policies, procedures, and systems for seamless integration into the team
- Implemented efficient processes for handling high-volume customer traffic during peak hours
- Developed strong relationships with regular customers leading to increased loyalty and repeat business
- Received multiple commendations from management for outstanding performance
- Participated in ongoing training sessions to stay updated on industry regulations
- Assisted in the implementation of new software systems for improved efficiency
- Collaborated with other departments such as loans or mortgages when necessary
- Maintained the cash limits allowed per policy as the Vault Custodian
- Processed all shipments to and from Brinks
- Offered products to customers on a needs-based analysis
- Maintaining all confidentiality for every client
- Adhering to all policy’s regarding NPPI
- Overview accounts for business’s and track transactions to ensure a seamless book keeping
- Prioritize and adhere to all BSA/AML requirements
Supervisor
Charleys Philly Steaks
Warwick, RI
02.2018 - Current
- Maintaining a healthy work environment
- Helping my team beat sale goals hourly
- Keeping a neat, accurate report of all business transactions at store level
- Supervised team to ensure efficient food preparation and quality service
- Implemented process improvements that enhanced kitchen workflow and reduced wait times
- Monitored performance metrics to maintain high standards of food safety and sanitation
- Trained new employees on operational procedures and customer service standards
- Managed inventory levels, reducing waste through effective stock control
- Resolved customer complaints promptly, improving overall satisfaction ratings
- Developed staff schedules to optimize coverage during peak business hours
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Co-Manager/Manager
Journeys
Warwick, RI
05.2016 - 01.2018
- Beating sales goals
- Making the schedule
- Customer orientated
- Fast work environment
- Strong memory skills needed
- Shipping and receiving big packages all day
- Running the store alone for multiple hours a day
- Answering phone calls and helping customers over the phone with any type of questions/issues
Education
High school diploma -
Pilgrim High School
06-2012
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Sales and Cross-selling
Additional Information
Authorized to work in the US for any employer
Timeline
Bank Teller/Customer Service Representative
Santander Bank N.A
07.2021 - Current
Supervisor
Charleys Philly Steaks
02.2018 - Current
Co-Manager/Manager
Journeys
05.2016 - 01.2018
High school diploma -
Pilgrim High School