Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Caridad Nunez

Lakeland,FL

Summary

Dedicated Customer Service Representative with extensive experience in industry. Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach business goals. Motivated to maintain client/customer satisfaction and contribute to company success. Communicative client/customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound emails and calls and sustaining satisfactory relationships with client/customers. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Customer-focused professional with a background in client service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Possess specialized skills in conflict resolution and data entry. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

7
7
years of professional experience

Work History

Customer Service Representative/CSR Inbound 2

Sykes/Sitel/Foundever
Lakeland , FL
12.2017 - 07.2024
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Maintained an up-to-date knowledge of company's services to ensure accuracy when responding to customer inquiries.
  • Greeted customers using scripted greeting and guideline, to obtain verification of the caller's account and meet SLAs.
  • Identify customer needs,clarify information,research every issue and provide solutions or alternatives.
  • Handled customer inquiries and complaints in a timely manner.
  • Provided customer service support to customers over the phone and by email.
  • Performed account maintenance activities such as updating customer information in databases.
  • Documented all conversations with customers in CRM software according to company standards.
  • Identified customer needs and provided appropriate solutions.
  • Adhered to company's established protocols for handling confidential data.
  • Consulted with customers regarding needs and addressed concerns.
  • Answered inbound emails to facilitate client/customer service.
  • Answered incoming emails, providing frontline client support assistance with service transactions.
  • Processed fraud/dispute cases and escalated to appropriate department.
  • Updated system with customer details, preferences, and billing information.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered client/customer inquiries via email.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Education

High School Diploma -

North Miami Senior High School
North Miami, FL
06-1984

Skills

  • Inbound Calling
  • Problem Resolution
  • Call Center Operations
  • Filing
  • Technical Support
  • Product Knowledge
  • Account updating
  • Complaint resolution
  • Active Listening
  • Data Entry
  • Fluent in English and Spanish

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative/CSR Inbound 2

Sykes/Sitel/Foundever
12.2017 - 07.2024

High School Diploma -

North Miami Senior High School
Caridad Nunez