Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cherie Ann Rojek

Lakeland,FL

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Professional with strong background in leadership and team management with in-depth experience consistently rising through ranks. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

KFC
05.2023 - 06.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Shift Manager

Wendys Fast Food
09.2019 - 11.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Food Service Worker

Gowanda School System
09.2020 - 05.2021
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Shift Manager/Key Holder

TIM HORTONS
09.2019 - 10.2020
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Implemented cross-training programs for staff members, increasing overall team productivity and versatility.

Education

Associate of Science - Early Childhood Education

Post University
Waterbury, CT
06-2025

Practical Nursing - Nursing

Erie 1 Boces
West Seneca, NY
09-1991

High School Diploma -

Lackawanna High School
Lackawanna, NY
06-1990

Skills

  • Service excellence
  • Currency handling expertise
  • Effective team leadership
  • Strategic decision-making
  • Workforce education
  • Workforce management
  • Proficient in resolving disputes
  • Team leadership
  • Operational efficiency management
  • Management of retail processes
  • Proficient in task management

Accomplishments

  • Supervised team of 100 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Graduate Of Post University

Certification

  • CPM - Certified Professional Manager
  • CM - Certified Manager Certification
  • serve safe certified
  • crisis certification

Timeline

Assistant Manager

KFC
05.2023 - 06.2024

Food Service Worker

Gowanda School System
09.2020 - 05.2021

Shift Manager

Wendys Fast Food
09.2019 - 11.2021

Shift Manager/Key Holder

TIM HORTONS
09.2019 - 10.2020

Associate of Science - Early Childhood Education

Post University

Practical Nursing - Nursing

Erie 1 Boces

High School Diploma -

Lackawanna High School

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