Carie Joyce
Team Lead/Senior Technical Writer
Carrollton,TX
Summary
Efficient Technical Writer with 22 years of experience. Extensive understanding of technical research, editing, written and verbal communication, value of being a team player, value of self-motivation, and updating records.
Overview
4
4
years of post-secondary education
21
21
years of professional experience
Work History
Team Lead
Miller Consulting Services, Inc, MCS
Lewisville, Texas
10.2002 - Current
- Uses exceptional writing, editing, and proofreading skills to produce engaging, consistent, and error-free content.
- Prepares variety of different written communications, reports, and documents to ensure user-friendly documents.
- Works with MicroSoft Word templates to create consistent documents.
- Works with Subject Matter Experts (SMEs) to create new forms, documentation, and graphics.
- Performs gap analysis on documents to identify where multiple documents contain same information or need to add regulatory information in preparation for audits.
- Consolidates documents from multiple companies/business divisions.
- Performs final quality checks on documentation.
- Supervises other technical writers.
- Communicates with customer representatives for feedback and distribution.
- Successfully works within tight deadlines and multiple projects.
Technical Writer
Miller Consulting Services, Inc, MCS
Dallas, Texas
01.2002 - 05.2002
- Consolidated existing manuals.
- Created electronic files from updated manuals using Adobe.
- Edited manuals for consistency.
- Designed cover and spine tab for printed copy of manual.
Technical Writer
DCM Solutions
Irving, TX
07.2001 - 11.2001
- Created help text for company's software program using RoboHTML.
- Migrated current manual from MS Word into Framemaker.
Project Lead/Technical Writer
Miller Consulting Services, Inc, MCS
Dallas, Texas
01.2001 - 05.2001
- Coordinated Requests for Articles (RFAs) and article assignments for international online newsletter.
- Interviewed SMEs for articles.
- Formatted articles to template, and formatted pictures and graphics.
- Supervised writing assignments for another writer.
Content Manager
StaffMentor, Inc
Richardson, Texas
03.2000 - 11.2000
- Researched Internet and trade newsletters for information pertaining to jobseekers, recruiters, and employers. and used that research to produce creative articles to catch reader's attention.
- Managed all content written and used on website.
- Worked with web designers and graphic artists in developing final overall look of content.
Documentation Specialist
KMS Software
Dallas, Texas
01.1999 - 11.1999
- Created, compiled, and revised text for technical user manuals and internal system procedures.
- Updated and maintained company web site.
- Created screen captures and placed graphic images into manuals and web pages.
Education
Master of Arts - English With Emphasis in Technical Writing
Louisiana Tech University
Ruston, LA 08.1996 - 05.1997
Bachelor of Arts - English
Ouachita Baptist University
Arkadelphia, AR 08.1991 - 05.1995
Skills
ContentDocumentationEditingFramemakerGraphicsMS WordPDFQualityResearchVisio Professional
InDesign
Technical Research
Detail-Oriented
Excellent Work Ethic
MS Office
Organization and Time Management
Additional Information
Presented Preparing for Integrity Management Inspections: Strategies for Success and Survival—American Gas Association’s 2008 Operating Conference with a coworker
Timeline
Team Lead
Miller Consulting Services, Inc, MCS
10.2002 - Current
Technical Writer
Miller Consulting Services, Inc, MCS
01.2002 - 05.2002
Technical Writer
DCM Solutions
07.2001 - 11.2001
Project Lead/Technical Writer
Miller Consulting Services, Inc, MCS
01.2001 - 05.2001
Content Manager
StaffMentor, Inc
03.2000 - 11.2000
Documentation Specialist
KMS Software
01.1999 - 11.1999
Master of Arts - English With Emphasis in Technical Writing
Louisiana Tech University
08.1996 - 05.1997
Bachelor of Arts - English
Ouachita Baptist University
08.1991 - 05.1995