Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carie McLees

Harlowton,MT

Summary

Dynamic manager with a proven track record at Montana Rugged Wear, excelling in team leadership and cost control. Enhanced performance through effective staff training and development, fostering a collaborative environment. Skilled in decision-making and customer service, consistently achieving operational efficiency and increased profitability.

Overview

16
16
years of professional experience

Work History

Manager

Montana Rugged Wear
12.2017 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.

Clinic Receptionist

Bair Memorial Clinic
06.2009 - 06.2017
  • Collected personal, medical and insurance information to provide accurate verification of benefits.
  • Provided exceptional customer service to patients during their visit by actively listening to their needs and addressing any concerns they had about their care or upcoming appointments.
  • Processed payments from patients for co-pays and uninsured visits.
  • Maintained medical record database with up-to-date patient information and provided information to other providers.
  • Reduced no-shows by implementing an effective appointment reminder system through phone calls or text messages.
  • Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
  • Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
  • Greeted patients, scheduled appointments and maintained records and accounts.
  • Organized patient files and medical records, resulting in easier access for clinic staff when needed.

Education

Associate of Applied Science - Medical Billing And Coding Specialist

MSU-B Billings
Billings, MT
05-2026

Skills

  • Decision-making
  • Time management
  • Team leadership
  • Customer service
  • Staff training and development
  • Verbal and written communication
  • Task delegation
  • Staff development
  • Clear communication
  • Inventory management
  • Policy and procedure development
  • Multitasking

Timeline

Manager

Montana Rugged Wear
12.2017 - Current

Clinic Receptionist

Bair Memorial Clinic
06.2009 - 06.2017

Associate of Applied Science - Medical Billing And Coding Specialist

MSU-B Billings

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