Carie Sterkel
Mitchell,NE
Summary
Dependable Care Advisor with a proven track record at Sharecare,
Skilled at Customer Service, In/Out calling, Conflict Resolution, Data entry, Data Analysis, Collaboration, Detail Oriented.
Strong Work Ethics, Consistently meet metrics, Flexible in work load and works schedule, Maintain program trackers,
Bring positive attitude and commitment to Sharecare and all it's programs.
Overview
16
16
years of professional experience
Work History
Care Advisor
Sharecare
Remote
01.2023 - Current
- Assisted customers with inquiries through inbound and outbound calls.
- Resolved conflicts effectively to enhance customer satisfaction.
- Supported data entry and analysis tasks to maintain accurate records.
- Collaborated with team members to achieve common goals.
- Demonstrated attention to detail in all tasks.
- Maintained program trackers to ensure smooth operations.
- Demonstrated adaptability in responding effectively to changes internally and externally with all stake holders.
- Developed strong relationships with clients, caregivers and partners, fostering trust and open communication.
- Provided excellent customer service to patients and medical staff.
Social Worker
DHHS Nebraska
Scottsbluff, NE
01.2010 - 01.2023
- Conducted comprehensive assessments to identify client needs and develop individualized service plans.
- Collaborated with interdisciplinary teams to coordinate interventions and monitor client progress effectively.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Supported clients and families with empathy and compassion during difficult times.
- Updated client documentation for accurate, compliant and current records.
- Assisted clients with navigating and accessing social services such as housing and medical care.
Education
Some College (No Degree) -
Western Nebraska Community Colledge
Scottsbluff, NESkills
- Customer service
- Critical thinking skills
- Organizational skills
- Detail-oriented
- Reliability and dedication
- Adaptability and flexibility
- Effective communication
- Caring and empathetic
- Team collaboration
- Proficient in Microsoft Teams, Outlook, Dash, Retool, Excell
Timeline
Care Advisor
Sharecare
01.2023 - Current
Social Worker
DHHS Nebraska
01.2010 - 01.2023
Some College (No Degree) -
Western Nebraska Community Colledge