KIMBERLY O'NEAL
Macon,GA
Work Preference
Summary
Compassionate Care Advisor experienced in care coordination and client support. Enhanced patient satisfaction through active listening, problem-solving, and empathetic communication while adhering to HIPAA protocols. Delivered personalized care plans that promoted wellness, maintained client autonomy, and improved overall quality of life.
Overview
27
27
years of post-secondary education
8
8
years of professional experience
Work History
Care Advisor
Citadel LLC
Atlanta, GA
03.2018 - Current
- Elevated customer satisfaction through creative problem-solving.
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Coordinated with diverse coworkers to address product and service issues.
Education
Certified Medical Assistant - Associate of Science
Central Ceorgia Technical
Macon, GA 02.2000 - 05.2024
Emergency Management - Associate of Science
Central Georgia Technical College
Macon, GA 06.2015 - 05.2018
Skills
- Patient assessment
- Patient care coordination
- Care management
- Issue resolution
- Case handling
- Follow-up skills
- Documentation
- HIPAA protocol adherence
- Medical terminology
- Healthcare
- Client service
- Customer service
- Time management
- Relationship building
- Patient outreach
Additional experience
- Surgery center sterile instrument processing.
- Cardiac recovery clinical tech experience.
- Medical office experience back and front office.
- Med/Surg clinical tech experience.
Timeline
Care Advisor
Citadel LLC
03.2018 - Current
Emergency Management - Associate of Science
Central Georgia Technical College
06.2015 - 05.2018
Certified Medical Assistant - Associate of Science
Central Ceorgia Technical
02.2000 - 05.2024