TAYLOR PETERSON
Raleigh,NC
Summary
A highly motivated liberal arts & science with a minor in general business student, with proven leadership capabilities, who likes to take initiative and seek out new challenges. Passionate about learning and expanding my skills in customer service.
Overview
6
6
years of professional experience
Work History
Care Advisor
Concentrix
08.2023 - Current
- Served as a liaison between healthcare providers, community organizations, insurance companies, and clients to facilitate coordinated care delivery.
- Collaborated with interdisciplinary teams to enhance the quality of care provided to patients.
- Organized educational workshops for patients, caregivers, and family members to improve understanding of various health conditions.
- Provided crisis intervention when necessary by employing active listening skills while assessing risk levels.
Patient Service Representative
Compass Group USA
06.2020 - 03.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Built and maintained positive working relationships with patients and staff.
- Maintained clean, safe, and well-organized patient environment.
- Reported and documented resident changes in consumption or behaviors.
- Developed and maintained accurate nutrition records and databases.
- Provided customer support to business customers via the telephone and/or Internet
LIBRARY ASSISTANCE
JOHNSON & Wales University
09.2018 - 05.2021
- Assisted with onboarding of new employees.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Science - liberal studies of Art and sciences, General Business
Johnson And Wales University
Charlotte, NC06.2025
High School Diploma -
Southern School Of Energy And Sustainability
Durham, NC06.2017
Skills
- HIPAA Compliance
- Payment Collection
- Patient Care and Confidentiality
- Customer Service
- Office Supplies and Inventory
- Educate Patients
- Guest Satisfaction
- Microsoft Access
- Companionship and Emotional Support
- Critical Thinking
- Time Management
- Workload Management
Timeline
Care Advisor
Concentrix
08.2023 - Current
Patient Service Representative
Compass Group USA
06.2020 - 03.2022
LIBRARY ASSISTANCE
JOHNSON & Wales University
09.2018 - 05.2021
Bachelor of Science - liberal studies of Art and sciences, General Business
Johnson And Wales University
High School Diploma -
Southern School Of Energy And Sustainability
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