Carin Serrano
Sanborn,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Knowledgeable Patient Scheduler with 10+ years of experience. Dedicated to following up with patients and maintaining relationships with healthcare professionals. Adept at answering phone calls and emails while remaining efficient.
Overview
22
22
years of professional experience
Work History
Patient Scheduler
Carolina Kidney Care, PA
09.2013 - Current
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Coordinating between 20 providers and 2 locations.
- Arranging new patient appointments coming from the hospital and transfers coming in from other practices.
- Reduced no-show rates with timely appointment reminders and confirmation calls.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Managed waiting lists effectively, contacting patients when earlier appointments became available.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Assisted in training new schedulers, sharing best practices and improving team efficiency.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Identified trends in appointment availability data, suggesting improvements to better meet patient needs and preferences.
- Assisted in developing office policies related to scheduling procedures, contributing to overall operational improvement.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors. (EPIC, Intergy)
- Increased overall clinic efficiency by identifying gaps in schedules and offering available appointments proactively.
- Contributed to an organized office atmosphere by maintaining up-to-date schedules for multiple providers.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
- Collaborated with medical staff to optimize appointment availability, ensuring patients received timely care.
- Confirmed patient appointments day before scheduled.
- Balanced provider schedules evenly between new consultations and follow-up visits for optimal care continuity.
- Followed up with patients to reschedule missed appointments.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Administrative Assistant
Fresenius Medical Care NA
01.2008 - 01.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Conducted thorough audits of medical records to ensure compliance with industry regulations and standards.
- Identified discrepancies within medical records, leading to the correction of vital patient information.
- Collaborated with healthcare providers to improve documentation practices, enhancing overall quality of care.
- Enhanced patient privacy by implementing strict security protocols for medical record access.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Input data into computer programs and filing systems.
Front Office Secretary-Dialysis Clinic
Fresenius Medial Care, NA
01.2006 - 01.2007
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed all incoming mail correspondence, distributing items appropriately while maintaining privacy standards.
- Maintained confidentiality in handling sensitive information, adhering to company policies and procedures.
- Assisted in the preparation of important documents, improving efficiency in office communication and processes.
- Facilitated smooth communication between departments by acting as a liaison for interdepartmental requests.
- Collaborated with team members to maintain a clean, welcoming reception area for visitors and clients.
- Coordinated special projects as assigned, demonstrating ability to multitask effectively under pressure.
- Contributed to cost reduction efforts by monitoring office supplies inventory and placing orders as needed.
- Handled incoming calls professionally, directing them to appropriate departments or taking detailed messages.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Medical Records Auditor
Fresenius Medical Care, NA
01.2005 - 12.2005
- Conducted thorough audits of medical records to ensure compliance with industry regulations and standards.
- Identified discrepancies within medical records, leading to the correction of vital patient information.
- Followed up with medical staff regarding missing information in patient records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Patient Care Technician
Fresenius Medical Care, NA
01.2002 - 01.2004
- Enhanced patient safety by closely monitoring vital signs and promptly reporting any changes to nursing staff.
- Promoted a culture of continuous improvement within the clinic by participating in quality assurance initiatives and staff development programs.
- Assisted with the accurate documentation of patient information in electronic medical records.
- Minimized complications during hemodialysis sessions by carefully cannulating vascular access sites according to established protocols.
- Supported patients'' emotional well-being through active listening, empathy, and encouragement throughout their treatment journey.
- Contributed to high-quality patient care by consistently adhering to facility policies and procedures, as well as regulatory guidelines.
- Increased efficiency in the dialysis process by effectively setting up, operating, and troubleshooting hemodialysis machines.
- Maintained a clean, sterile, and organized environment for optimal patient health and infection control.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
Education
High School Diploma -
Seventy-First High School
Fayetteville, NC06.2000
Skills
- Following up with patients
- Strong Organization
- Facility coordinating
- Obtaining authorizations
Accomplishments
Graduated in the top 10% of my class of 500+ students with a 3.8 GPA. I attended honors lasses and played varsity softball 9th-12th grade. I started as a freshman on first base and made first team all conference 2 years in a row. I also pitched (the year everyone turned to fast pitch), played 2nd base and center field. I was a utility player. I did study Spanish all four years and learned a little. Not fluent but can pick up keywords.
Party Planning
I love to take a party theme and make it come to life in a festive setting for people to enjoy.
Crafting
Making earrings from clay is a relaxing hobby I like to do in my spare time. Sometimes I sell them or just make them for friends and relatives.
General Studies 05/2000
Graduated in the top 10% of my class of 500+ students with a 3.8 GPA. I attended honors classes and played varsity softball 9th-12th grade. I started as a freshman on first base and made first team all conference 2 yrs in a row. I also pitched (the year everyone turned to fast pitch), played 2nd base and center field. I was a utility player. I did study Spanish all four years and learned a little. Not fluent but can pick up keywords.
Timeline
Patient Scheduler
Carolina Kidney Care, PA
09.2013 - Current
Administrative Assistant
Fresenius Medical Care NA
01.2008 - 01.2011
Front Office Secretary-Dialysis Clinic
Fresenius Medial Care, NA
01.2006 - 01.2007
Medical Records Auditor
Fresenius Medical Care, NA
01.2005 - 12.2005
Patient Care Technician
Fresenius Medical Care, NA
01.2002 - 01.2004
High School Diploma -
Seventy-First High School
Similar Profiles
Rachel MichaudRachel Michaud
Certified Medical Assistant at Carolina Kidney CareCertified Medical Assistant at Carolina Kidney Care
Allison P. SmithAllison P. Smith
Infusion Coordinator at Carolina Specialty Care, PAInfusion Coordinator at Carolina Specialty Care, PA
GREGORY VARGHESEGREGORY VARGHESE
Medical Director at Fresenius Kidney Care [Kidney Care Specialists]Medical Director at Fresenius Kidney Care [Kidney Care Specialists]