Carina Calderon
Bakersfield,CA
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
15
15
years of professional experience
Work History
Call Center Representative
Clinca Sierra Vista
Bakersfield, CA
05.2022 - 08.2025
- Assisted patients with inquiries regarding healthcare services and insurance coverage
- Provided accurate information on appointment scheduling and referral processes
- Resolved customer complaints efficiently, enhancing overall patient satisfaction
- Maintained detailed records of patient interactions using electronic health record systems
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Chat Support Representative
Kevin Jewelers
Remote
02.2020 - 09.2022
- Provided prompt and accurate responses to customer inquiries regarding jewelry products and services.
- Assisted clients with order placements, ensuring a smooth transaction process.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Adapted quickly to new product information, ensuring knowledgeable support for customers.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
Customer Service Representative
Kohls Call Center
Remote
07.2016 - 03.2020
- Resolved customer inquiries efficiently, providing accurate product information and solutions.
- Assisted customers with order placements and returns, ensuring a smooth transaction process.
- Collaborated with team members to address complex issues, improving overall service quality.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Healthcare Receptionist
Homeinsteadseniorcareonline
Bakersfield, CA
04.2010 - 11.2019
- Managed multi-line phone system to direct calls efficiently to appropriate staff.
- Scheduled appointments and maintained organized calendar for client consultations.
- Greeted visitors warmly, ensuring a positive first impression of the organization.
- Processed incoming and outgoing correspondence, maintaining effective communication flow.
- Coordinated with caregiving staff to ensure timely client services and support needs were met.
- Implemented filing systems for better document organization and retrieval efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Education
Foothill High School
Bakersfield, CASkills
- Problem-solving skills
- Customer support
- Data entry
- Communication
- Adaptability
- Time Management
- Leadership
- Bilingual
- Technical support
- Phone etiquette
- Conflict Resolution
- Active Listening
Languages
Spanish
Full Professional
Timeline
Call Center Representative
Clinca Sierra Vista
05.2022 - 08.2025
Chat Support Representative
Kevin Jewelers
02.2020 - 09.2022
Customer Service Representative
Kohls Call Center
07.2016 - 03.2020
Healthcare Receptionist
Homeinsteadseniorcareonline
04.2010 - 11.2019
Foothill High School