Carina Chapman
Escondido,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Travel Traders LLC
San Diego, CA
05.2018 - 02.2020
- Resolved conflicts between employees or customers in a professional manner.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Established effective communication channels between store associates, customers, vendors, and corporate office personnel.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Directed and supervised staff performance.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Worked with cross-functional teams to achieve goals.
Team Associate
Firehouse Subs
Escondido, CA
04.2016 - 03.2018
- Processed sales transactions to prevent long customer wait times.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Maintained cleanliness and presentation of stock room and production floor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Some College (No Degree) - Accounting
Palomar College
San Marcos, CASkills
- Customer Service
- Loss Prevention
- Money Handling
- Problem-Solving
- Shipping Coordination
- Item Tagging
- Vendor Management
- Inventory Tracking
- Supervision and Leadership
References
References available upon request.
Timeline
Retail Sales Associate
Travel Traders LLC
05.2018 - 02.2020
Team Associate
Firehouse Subs
04.2016 - 03.2018
Some College (No Degree) - Accounting
Palomar College
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