Carina Chen
Phoenix
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
VP Assistant / Project Support Administrator
United Integrated Services
06.2022 - 07.2023
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity
- Reported regularly to managers on project budget, progress and technical problems.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Junior Manager
CHUNGHWA POST
09.2012 - 06.2021
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Supervised various tasks in quest of completing project.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported management protocols, decisions and plans within company structure, atmosphere and culture.
Education
GRADUATE SCHOOL - Linguistics
National Tsing Hua University
Taiwan Bachelor of Arts - English Education
National Pingtung University of Education
Taiwan06.2009
Skills
- Customer Service
- Individualized Support
- Performance Tracking and Evaluations
- Executive Management
- Managing Operations and Efficiency
- Cost Management
- Reports and Financial Statements
- Marketing Strategy Development
Languages
Chinese (Mandarin)
English
Timeline
VP Assistant / Project Support Administrator
United Integrated Services
06.2022 - 07.2023
Junior Manager
CHUNGHWA POST
09.2012 - 06.2021
GRADUATE SCHOOL - Linguistics
National Tsing Hua University
Bachelor of Arts - English Education
National Pingtung University of Education
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