Summary
Overview
Work History
Education
Skills
Languages
Specialized Training and Awards
References
Timeline
Generic

Carina Cruz Cardona

Summary

Experienced Bilingual Clinical Manager with background in overseeing daily operations of dental facilities. Strengths include strong leadership, strategic planning and problem-solving skills. Previous work has led to improved patient care standards and streamlined operational efficiencies.

Overview

10
10
years of professional experience

Work History

Clinical Manager

Tolley Dental
Winchester, VA
05.2023 - Current
  • Ensured operational excellence for six dentists across multiple locations resulting in increased patient satisfaction and return visits
  • Streamlined operations by leveraging technology resulting in increased efficiency.
  • Monitored performance of clinical staff against established metrics.
  • Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
  • Ensured that staff members adhere to professional standards of practice.
  • Assisted with recruitment, selection, orientation and training activities for new employees.
  • Attended conferences and workshops to stay abreast of changes in the field.
  • Supervised ten staff members and provided periodic performance evaluations.
  • Developed and maintained relationships with vendors to ensure timely ordering and delivery of products.
  • Maintained detailed records of all work performed and parts used for repairs.

Dental Assistant

Livewell Dental
Fairfax Station, VA
12.2022 - 05.2023
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Educated patients on proper oral hygiene techniques and habits.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Took digital X-rays of teeth using radiographic equipment.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Produced personalized appliances using advanced 3D printing technology, in conjunction with the Meddit Scanner.

Dental Assistant

Tolley Dental
Winchester, VA
09.2020 - 05.2022
  • Provided assistance to two doctors in a busy cosmetic and general dental practice
  • Prepared patients for oral examinations and dental procedures
  • Assisted dentist with various procedures including fillings, crowns, root canals, bridges, implants, veneers, extractions; performed impressions and model casting for retainers, dentures and partials.
  • Fabricated temporary crowns following crown preparation
  • Scheduled appointments, translated for Spanish speaking patients, and trained new dental assistants while providing front desk assistance.
  • Proficient in Dentrix software
  • Enhanced scanning capabilities for Itero on retainer, implants and DSAD appliance.

Dental Assistant

Valley Pediatric Dentistry
Winchester, VA
08.2019 - 09.2020
  • Dental assistance supporting 3 dentists in a fast paced pediatric dental and orthodontic practice
  • Prepare patients for oral exam and dental procedures, as well as setting up trays and sterilizing instruments and chairs
  • Accurately record patient medical and dental history; updates treatment information and patient chart; performs teeth cleaning, polishing, sealant and silver diamine fluoride applications; take impressions and model casting for retainers; bond brackets and change wires; provides patients with after care notes and oral hygiene tips; obtain radiographs
  • Also provides front desk assistance by scheduling appointments, translating for Spanish speaking patients, submitting insurance claims, and training new dental assistants
  • Eaglesoft proficient

Server

Crackle Barrel
Martinsburg, WV
11.2018 - 03.2019
  • Responsibilities included greeting customers in a friendly manner, while providing accurate food orders and timely service ensuring customer satisfaction
  • Continue to work as a team player, while assisting other servers in order to ensure total customer satisfaction

Associate

Macy's Distribution
Martinsburg, WV
08.2018 - 10.2018
  • Organized new incoming inventory, and misplaced in house product to the appropriate locations in one of Macy's largest distributions centers
  • Assisted other team members with their individual workloads, and trained new associates as needed

Server

Olive Garden
Martinsburg, WV
05.2017 - 07.2018
  • Responsibilities included greeting customers in a friendly manner, while providing accurate food orders and timely service ensuring customer satisfaction
  • Continue to work as a team player, while assisting other servers in order to ensure total customer satisfaction

Server

Cider Press
Inwood, WV
03.2018 - 06.2018
  • Responsibilities included greeting customers in a friendly manner, while providing accurate food orders and timely service ensuring customer satisfaction
  • Continue to work as a team player, while assisting other servers in order to ensure total customer satisfaction

Customer Service Representative

Planet Fitness
Martinsburg, WV
03.2017 - 04.2017
  • Responsibilities included greeting guests; providing gym tours; cleaning equipment; and assisting guests with the membership process

Team Member

Chick-Fil-A
Martinsburg, WV
03.2015 - 03.2017
  • Responsibilities included ensuring the best possible customer care while serving in different roles such as cashier, server, and directly assisting store managers to ensure sufficiency of supplies, and other duties as necessary

Education

Diploma -

Musselman High School
Inwood, WV
05.2015

Some College (No Degree) -

Laurel Ridge Community College
Middletown, VA

Dental Radiation Safety

Northern Virginia Community College
Manassas, Virginia

Skills

  • Eaglesoft
  • Dentrix
  • Itero, Medit, Trios Scanning
  • Operations Oversight
  • Clinical Leadership
  • Direct Patient Care
  • Training and mentoring
  • Onboarding and coaching
  • Medical procedure knowledge
  • Effective Multitasking
  • Perform Effectively Under Stress
  • Bilingual (English and Spanish)

Languages

  • Spanish, English

Specialized Training and Awards

Squadron Commander in JROTC, Successfully completed Shenandoah Valley Cadet Officer Leadership School - Certificate, Received the 'Ancient and Accepted Scottish Rite of Freemasonry' Award

References

Available upon Request.

Timeline

Clinical Manager

Tolley Dental
05.2023 - Current

Dental Assistant

Livewell Dental
12.2022 - 05.2023

Dental Assistant

Tolley Dental
09.2020 - 05.2022

Dental Assistant

Valley Pediatric Dentistry
08.2019 - 09.2020

Server

Crackle Barrel
11.2018 - 03.2019

Associate

Macy's Distribution
08.2018 - 10.2018

Server

Cider Press
03.2018 - 06.2018

Server

Olive Garden
05.2017 - 07.2018

Customer Service Representative

Planet Fitness
03.2017 - 04.2017

Team Member

Chick-Fil-A
03.2015 - 03.2017

Diploma -

Musselman High School

Some College (No Degree) -

Laurel Ridge Community College

Dental Radiation Safety

Northern Virginia Community College

Similar Profiles

CREATE PROFILE
Carina Cruz Cardona