Joann True Wagers
Richmond,KY
Summary
To contribute my knowledge & experience in a business, be rewarded for my attributes in growing the business with viability and success..
Overview
29
29
years of professional experience
1
1
Certification
Work History
Clinical Director & Office Manger
Justice Dental
Lexington, KY
10.2019 - Current
- Led strategic planning initiatives to enhance patient care delivery and operational efficiency.
- Developed and implemented clinical protocols to ensure compliance with regulatory standards.
- Mentored clinical staff, fostering professional growth and improving team performance.
- Analyzed patient outcomes and utilized data to drive continuous quality improvement efforts.
- Collaborated with multidisciplinary teams to optimize treatment plans and resource allocation.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Oversaw budget development and management for clinical department operations, ensuring fiscal responsibility.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Developed, implemented, revised, and evaluated policies and procedures.
- Streamlined clinical operations for improved efficiency and reduced costs.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Facilitate hiring of qualified personnel by interviewing applicants and making recommendations for employment.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Collaborated with physicians and other Office Mangers to develop comprehensive patient treatment plans.
- Implemented new policies and educated staff on changes.
- Coordinated with IT department to enhance cybersecurity measures, safeguarding patient data and privacy.
- Developed and maintained budget forecasts, aligning financial planning with clinic goals and needs.
- Negotiated with suppliers to secure cost-effective medical supplies, reducing operational expenses without compromising on quality.
- Credentialed Physicians, negotiated rates with insurance companies
- Office Manager at Wellington location
- Insurance verification of benefits
- Treatment plan consults with large cases, presenting financial options & appointment scheduling
Office Administrator
Beaumont Family Dentistry-Hamburg
Lexington, KY
03.2017 - Current
- Manage employees and their performance within their departments
- Treatment Planning Consultations & Financial Consults
- Insurance Billing, Insurance Aging & Reports (also pre-auth & file medical insurance when necessary for CT scans)
- Monthly reports
- Training & Implementation of Office Protocol
- Deposits
- Daily stats of Treatment Plans, Acceptance & Unscheduled, New Patients and Referrals, Collections, Projected Treatment Goals, Hygiene scheduled/unscheduled.
- Weekly meetings
Office Manager & Medical Assistant
Thoroughbred Allergy, Asthma, Immunology
Lexington, KY
03.2009 - 10.2019
- Allergy Testing on Patients (Pricks & Intra-dermal)
- Allergy Injections, Flu & Pneumonia Vaccinations
- Made Allergy Vials for Injections
- Vitals of Patients, (BP, HR, R, H& Wt) & Assessment of Patients
- Pulmonary Function Test on All Patients
- Called in RX
- Accounts Receivable/Payable
- Medical Coding & Diagnosis coding for services rendered
- Called Medical Insurance for Pre-Certs & Benefits
- Billing & Collections
- Credential Doctor/Doctors
- Managed two Satellite Offices
- Practice Analysis (evaluated each month for areas of improvement)
Office Manager
Leestown Dental Center
Lexington, KY
06.2011 - 03.2017
- Manage Employees & their performance within their departments
- Hire, Terminate & Training of All Employees
- Weekly, Monthly & Annual Reports for All Departments
- Treatment Planning & Financial Consults
- Payroll, Deposits, & Accounts Receivable/Payable
- Billing & Collections
- Data Entry Medical Billing / Coding for Velscope, CT Scans to Medical Insurance
- Interview & Hire Associate Doctors
- Credentialing Doctor/Doctors
- CAQH updates for Doctor/Doctors
- Interviewed Contractors for Expansion of Office, Hired Contractor, Negociated fees with Owner of Building for New Lease.
- Assisted in Purchase of All Equipment & Installation of Equipment after the Expansion
Orthodontic Assistant (Temporary Employment)
UK College Of Dentistry-Orthodontics
Lexington, KY
02.2008 - 05.2008
- Faculty Care Clinic (ortho assistant & worked on patients per Doctors instructions, records for ortho, changing wires, wire ties, power chains etc.)
Orthodontic Assistant (Temporary Employment)
UK College Of Dentistry (Resident Clinic)
Lexington, KY
11.2007 - 01.2008
- Assist Ortho Resident's in Clinic & Train Resident's with procedures
CEO/Manager/Co-Owner
Charismatic Images, LLC
Lexington, KY
03.2007 - 10.2007
- Formed Business, Dentistry, Med-Spa & Plastic Surgery
- Interviewed seventeen Doctors for Employment in the Business
- Hired All Employees
- Researched Demographics of the Business
- Done 1, 3 & 5 year Projections for the Business
- Designed & Published Employee Handbook
- Payroll, Deposits, Accounts Payable
- Financial & Treatment Plan Consults
- Set up third party financing
- Scheduled All Plastic Surgery in Out-Patient Surgery Center or Hospital, Pre-Certs for Covered Procedures, Pre & Post Op calls
- Managed All Business Operations
- Credential Doctor/Doctors
- Arranged Events at Office for Obagi Skin Care, Boxox, Juvederm, generating 8-10,000 in revenue
Office Manager
Robert Polanchich, DMD
Lexington, KY
07.1997 - 03.2007
- Increased Production by 95.8% within a six year period, 25% in my first year
- Increased Collections by 91.3% within a six year period, with only one fee increase, 31% in my first year
- Manage employees and their performance in their departments
- Hire, terminate, & train & reviews on all employees
- Weekly, Monthly & Annual Reports of all Departments
- Plans for increased productivity & collections
- Financial & Treatment Plan Consults
- Payroll, Deposit & Accounts Receivable
- EDDA when needed, placed composite restorations, made temp crowns, bridges, took x-rays, trimmed & mounted models for consults, whitening trays
Education
Bachelor of Science - Chemistry & Biology
Eastern Kentucky University
Richmond, KYSome College (No Degree) - School Of Medicine
Yale University
New Haven, CTPractice Management
Clearwater, FLSkills
- Accounts payable and receivable
- Financial services support
- MS Office
- Strategic planning
- Data entry
- Office management
- Business Administration
- Administrative support
- Interpersonal communication
- Performance improvement
- Scheduling
- Project management
- Time management
- Staff management
- Dentrix
- Softdent/Practiceworks
- Eaglesoft
- Easy Dental
- MD rythym
- Centricity
- Microsoft Word
- Excel
- Printshop
- Publisher
- Photoshop
Certification
- Microdermabrasion
- IPL (Intensed Pulse Light)
- Obagi Skin Care
- Radiation Safety/Radiographs
- CPR
Timeline
Clinical Director & Office Manger
Justice Dental
10.2019 - Current
Office Administrator
Beaumont Family Dentistry-Hamburg
03.2017 - Current
Office Manager
Leestown Dental Center
06.2011 - 03.2017
Office Manager & Medical Assistant
Thoroughbred Allergy, Asthma, Immunology
03.2009 - 10.2019
Orthodontic Assistant (Temporary Employment)
UK College Of Dentistry-Orthodontics
02.2008 - 05.2008
Orthodontic Assistant (Temporary Employment)
UK College Of Dentistry (Resident Clinic)
11.2007 - 01.2008
CEO/Manager/Co-Owner
Charismatic Images, LLC
03.2007 - 10.2007
Office Manager
Robert Polanchich, DMD
07.1997 - 03.2007
Bachelor of Science - Chemistry & Biology
Eastern Kentucky University
Some College (No Degree) - School Of Medicine
Yale University
Practice Management