Carina D'Agostino
Navarre,FL
Summary
Energetic professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching individuals to achieve greater independence and confidence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
The Village ABA
Fort Walton Beach, FL
06.2023 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Worked as part of collaborative team to address changing needs of children and families.
- Learned specialized behavior approaches to implement behavioral strategies.
- Used passage health to document patient information, progress notes, and treatment plans.
Emergency Communications Dispatcher
South Walton Fire District
Santa Rosa Beach, FL
12.2022 - 03.2023
- Operated telephone and radio equipment to receive requests and reports from medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used CAD to track and maintain case incident numbers and logs.
- Read system maps and caller information, and documented details in system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Relayed latest information to first responders via radio responses.
Educator
Lululemon
Tampa, FL
11.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Front Office Supervisor
Embassy Suites By Hilton
Liverpool, NY
08.2021 - 09.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and greeted callers enthusiastically.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Coached employees through day-to-day work and complex problems.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Resolved service-related problems and documented actions in system.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
Customer Service Associate/Kids Center
Aspen Athletic Club
08.2016 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Acted as first point of contact for prospective clients and set appointments for clients with sales representatives
- Resolved customer problems and complaints
- Maintained accurate and current customer account data
- Entered daily data in computer systems and documented office activities
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Managed customer relations and customer service through daily communication and interaction.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
Education
Bachelor of Arts - Psychology
SUNY Empire State College
Saratoga Springs, NY05.2023
Associate of Science - Psychology
Onondaga Community College
Syracuse, NY06.2019
High School Diploma -
Liverpool High School
Liverpool, NY06.2016
Skills
- Verbal and written communication
- Decision-making abilities
- Sensitive information handling
- Administrative support
- Scheduling
- Problem-solving skills
- Social perceptiveness
- Providing information
- Clerical duties
- Check in and check out
- Training and mentoring
- Customer service
- Interpersonal communication
- Account management
- Self-direction
- Data entry
- Computer proficient
- Credit card processing
- Sales techniques
- Guest services
Certification
- First Aid/CPR Certified
- RBT - Registered Behavior Technician
Timeline
Registered Behavior Technician
The Village ABA
06.2023 - Current
Emergency Communications Dispatcher
South Walton Fire District
12.2022 - 03.2023
Educator
Lululemon
11.2022 - 12.2022
Front Office Supervisor
Embassy Suites By Hilton
08.2021 - 09.2022
Customer Service Associate/Kids Center
Aspen Athletic Club
08.2016 - 05.2021
Bachelor of Arts - Psychology
SUNY Empire State College
Associate of Science - Psychology
Onondaga Community College
High School Diploma -
Liverpool High School