carina Escaname
Hudson,CO
Summary
Dynamic and results-oriented Pharmacy Technician with a proven track record at Alto Pharmacy , adept in workflow optimization and customer service. Excels in problem-solving and team collaboration, significantly enhancing pharmacy efficiency and patient satisfaction. Fluent bilingual with strong interpersonal skills, committed to maintaining confidentiality and improving service delivery through continuous learning and adaptation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Level 3
Alto Pharmacy
Denver, CO
08.2019 - 02.2024
- Answered incoming phone calls and addressed questions from customers and healthcare
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Set up and modified patient profiles to include current medications and insurance details.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Assisted in management of prescription deliveries, improving patient convenience.
- Streamlined drug distribution processes, reducing wait times for patients.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Pharmacy Technician
Cvs
Denver, CO
01.2019 - 07.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
Pharmacy Technician - Pharmacy
Front Range Community College
Westminster, CO12.2018
High Schoo Diploma -
Colorado High School Charter
Denver, PA05.2007
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Fluent Bilingualism
- Problem-Solving
- Spanish translation
- Customer Support
- Call center experience
- Payment Processing
- Document Translation
- Call Management
- Call Center Operations
- Database Management
- Records Review
- Cross-cultural awareness
- Claims Evaluation
- Strong interpersonal skills
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Data Entry
- Understanding Customer Needs
Accomplishments
Basic medical interpretation
Head of contact in Spanish translation team
Certification
- Mits certificate , Medical interpreting training school
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician Level 3
Alto Pharmacy
08.2019 - 02.2024
Pharmacy Technician
Cvs
01.2019 - 07.2019
Pharmacy Technician - Pharmacy
Front Range Community College
High Schoo Diploma -
Colorado High School Charter