Joselin Tobar Grande
Passaic
Summary
Pharmacy Technician for 5 years with proven leadership and problem-solving abilities. Expert in prescription filling and workflow optimization, ensuring efficient operations while maintaining confidentiality and compliance. Training new team members and fostering effective communication, consistently enhancing team performance and patient satisfaction. Knowledgeable in Sparcs queue and System Manager.
Overview
6
6
years of professional experience
Work History
PHARMACY TECHNICIAN LEVEL 3
CVS SPECIALTY
Fairfield, NJ
06.2024 - Current
- Demonstrate leadership Skills as a level 3 tech.
- Ensure orders received are being filled and packed.
- Clear understanding of how to use Sparcs queue to cancel orders, push work, check sparcs queue orders left the facility- or are palletized.
- Ensure people are comfortable and heard in the workplace.
- Communicating with supervisors and other leaders or level ones on workflow and everything runs effectively.
- Maintained patient confidentiality when handling records and sensitive data.
- Collaborate with other filling departments in scheduling.
- Organized work flow in order to meet deadlines for timely completion of audits and technician replenishing duties and work stations.
- Training new pharmacy technicians in filling or exceptions.
- Trained level 3 Technician on maintaining workflow, utilizing system manager to push orders out; communicating with fellow colleagues and scheduling .
- Knowledge in re calibrating icons and filing accordingly.
- Currently enrolled in SELECT program.
PHARMACY TECHNICIAN 2
CVS SPECIALTY
Fairfield, NJ
04.2022 - 06.2024
- Performed proactivity duties in Production, ensuring all medications were filled.
- Communicated with level 1's and other leads and supervisors to ensure workflow is completed.
- Learned System Manager and SPARCS.
- Assisted fellow level 3 with schedules.
- Assisted in the Duopa department (A medication for parkinson dieses) Programmed pumps and filling prescriptions.
PHARMACY TECHNICIAN
WALGREENS PHARMACY
Paterson, NJ
04.2020 - 08.2021
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Maintained patient confidentiality when handling records and sensitive data.
- Stocked and replenished shelves to remove out-of-date items from inventory.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Processed insurance claims and payments for medications.
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers.
- Processed payments for prescription orders via cashiering responsibilities utilizing POS systems.
- Answered pharmacy telephones to respond to questions or requests.
- Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information.
- Operated cash register to accept payment from customers.
Education
Bachelor of Science (B.S.) - Business Administration
Colorado Technical University
Colorado Springs, CO, US08.2029
Skills
- Problem-solving skills
- Confidentiality and HIPAA
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Effective communication
- Active listening
- Prescription filling
- Workflow optimization
- Reliability
- Task prioritization
- Self motivation
- Employee training
- Customer Service
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
PHARMACY TECHNICIAN LEVEL 3
CVS SPECIALTY
06.2024 - Current
PHARMACY TECHNICIAN 2
CVS SPECIALTY
04.2022 - 06.2024
PHARMACY TECHNICIAN
WALGREENS PHARMACY
04.2020 - 08.2021
Bachelor of Science (B.S.) - Business Administration
Colorado Technical University