Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carina Luna

Houston,TX

Summary

Dedicated and personable professional with extensive experience in customer service and front desk operations. Proven ability to manage multiple tasks efficiently, greet and assist clients with a friendly demeanor, and handle administrative duties with precision. Skilled in appointment scheduling, payment processing, and maintaining a well-organized and welcoming environment. Committed to providing exceptional service and ensuring a positive experience for all clients and visitors.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Services and Venue Specialist

The Council On Recovery
Houston, TX
08.2022 - Current
  • Greet clients, guests, and staff with a friendly welcome.
  • Check clients in for their therapy appointments.
  • Direct guests to their destinations within the facility.
  • Assist walk-in clients with completing prescreening forms and facilitate their meetings with counselors.
  • Prepare coffee for clients and guests, particularly for those managing substance withdrawal.
  • Sign in and sign out community service participants to track their hours.
  • Sign off on officers' time logs to ensure accurate payment.
  • Open and close the building, ensuring security and readiness.
  • Order and manage supplies, including coffee and office supplies.
  • Collect and document payments from clients and guests.
  • Prepare quotes and contracts for venue renters.
  • Use Excel to document cash flow in the AM and PM, close the cash sheet, and send it to accounting.
  • Post daily schedules for recovery meetings and events happening in the building.
  • Attend luncheons to promote The Council’s venue services.
  • Create and update venue brochures to enhance service awareness.

Volunteer

Polar Express Toy Give Away
Houston, TX
12.2023 - 12.2023
  • Assisted in setting up a toy display and decorating the venue.
  • Prepared and served food, including making popcorn, and arranging conchas, cookies, and hot chocolate.
  • Distributed food to children and parents.
  • After the movie screening, handed out toys and bells to each child.

Grand Opening Volunteer

Art in the Heart
Houston, TX
05.2022 - 05.2022
  • Directed Venders to their setup tent
  • Directed guest on where to park
  • Assisted with organization of guest, volunteer, and vendor sign-in
  • Provided guest and venders with water bottles and sunglasses to maintain proper protection while working in elevated temperatures

Volunteer

Toy Drive
Houston, TX
12.2019 - 12.2019
  • Helped setup and put away event
  • Collected toys and donations for children in low-income homes
  • Selling candy/collecting money

Education

High School Diploma -

Houston Math, Science, And Technology Center High
Houston
06-2022

Skills

  • Customer Service Excellence
  • Cash Handling and Financial Transactions
  • Technology Proficiency
  • Verbal and Written Communication
  • Empathy and Relationship Building
  • Interpersonal Skills
  • Emergency Response Management
  • Adaptability and Flexibility
  • Dependability and Reliability
  • Professionalism and Work Ethic
  • Attention to Detail
  • Teamwork and Collaboration
  • Client Greeting and Seating
  • Security Awareness and Vigilance

Certification

  • Customer Service Training (Completed: June 2022)
  • Applied Suicide Intervention Skills Training (ASIST) (Completed: February 2023)
  • Mental Health First Aid (Completed: March 2023)
  • Narcan Training (Completed: January 2024)

Timeline

Volunteer

Polar Express Toy Give Away
12.2023 - 12.2023

Client Services and Venue Specialist

The Council On Recovery
08.2022 - Current

Grand Opening Volunteer

Art in the Heart
05.2022 - 05.2022

Volunteer

Toy Drive
12.2019 - 12.2019

High School Diploma -

Houston Math, Science, And Technology Center High

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Carina Luna