Carina Ramos
Houston,TX
Summary
Determined Customer Service Professional experienced in sales and optometric support. Built strong relationships with customers and provided tailored solutions, enhancing patient satisfaction and care efficiency. Managed front desk operations, maintained electronic medical records, and facilitated compliance with health standards, ensuring a welcoming environment for diverse patient populations.
Overview
14
14
years of professional experience
Work History
Optometrist Technician/Receptionist
Vision Source
Houston, TX
06.2024 - Current
- Coordinated front desk operations by greeting patients, checking them in/out, collecting payments, and scheduling follow-up appointments to enhance patient experience
- Provided support to optometrist by preparing equipment and assisting with patient assessments. in conducting diagnostic tests such as retinoscopy and tonometry. Auto refraction , retinal imaging /OCT.
- Instructed patients on contact lens insertion, removal, care, and hygiene practices to ensure safe usage and satisfaction
- Verified insurance coverage and obtained necessary authorizations prior to patient visits
- Maintained accurate electronic medical records, updating patient information and test results
- Managed referrals to other healthcare providers.
- Demonstrated strong attention to detail when verifying patient information for accuracy
- Maintained a positive attitude during high-stress situations, ensuring a calm environment for patients
- Prepared examination rooms by sterilizing instruments and ensuring cleanliness
Phone Sales Representative
JG Wireless
Houston, TX
05.2022 - 03.2023
- Managed opening and closing procedures for retail store
- Built immediate rapport with clients through friendly and engaging conversation.
- Guided customers in selecting tailored products and services to meet their specific needs.
- Established rapport with clients through friendly and engaging conversations, enhancing customer experience.
- Opened and closed retail store
- Clarified product features, services, and pricing while addressing customer inquiries.
Phones Sales Representative
Texans Wireless
Houston, TX
12.2012 - 05.2021
- Managed service accounts by coordinating with clients and ensuring satisfaction.
- Assisting customers with finding alternative merchandise to meet needs
- Assisted customers in finding alternative merchandise to effectively meet their needs
- Maintained inventory levels in the store with inventory in the store
- Compiled and delivered sales reports efficiently to maintain accurate records.
- Analyzed and processed product returns
- Provided excellent customer service by resolving complaints quickly and efficiently.
Education
High School Diploma -
Evan E Worthing High School
Skills
- Medical record management
- Visual field testing
- Optometric testing
- Patient communication
- Verbal communication
- Payment processing
- Customer service excellence
- Attention to detail
- Fast learner
- Spanish
- English
- Product knowledge
Languages
Availability: Willing to relocate to: Houston, TX
Timeline
Optometrist Technician/Receptionist
Vision Source
06.2024 - Current
Phone Sales Representative
JG Wireless
05.2022 - 03.2023
Phones Sales Representative
Texans Wireless
12.2012 - 05.2021
High School Diploma -
Evan E Worthing High School