Carina Sofelkanik
San Diego,CA
Summary
Dedicated to making a difference in people's lives through Speech Pathology with experience being on many different teams and a unique assist of skills and work experience. Enhances customer experiences by employing service-oriented behaviors and understanding customer desires.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Employee
IKEA
09.2023 - Current
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Addressed customer concerns and effectively used problem solving skills to solve issues.
- Collaborated with other co-workers and departments to ensure customer satisfaction.
Team Member
Harkins Theatres
07.2021 - 07.2022
- Increased customer satisfaction with accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Cross trained in multiple positions: concessions, front door, box office, usher, inventory
- Assumed Team Leader position when necessary
Education
Bachelor of Arts - Linguistics
San Diego State University
San Diego, CA05.2024
Skills
- Bilingual
- Microsoft Programs
- Python
- Interpersonal Skills
- Effective Communication
- Data Entry Accuracy
Certification
Interdisciplinary Study Of Bilingualism
Transcultural Communication
Locations
5312 W Falls View Dr, San Diego, CA 92115
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Employee
IKEA
09.2023 - Current
Team Member
Harkins Theatres
07.2021 - 07.2022
Bachelor of Arts - Linguistics
San Diego State University
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