Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Jennifer Esmeralda Caez-Rojas

Retail
Orlando,FL

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Hardlines AssociateCustomer Service EmployeeRetail Sales AssociateStocking Associateovernight retail

Work Type

Full TimePart Time

Location Preference

On-Site
Location: Orlando, FL, USorlando, fl 32820
Open to relocation: Yes

Salary Range

$16/hr - $22/hr

Important To Me

Paid time off4-day work weekFlexible work hoursWork-life balanceHealthcare benefits

Summary

Dynamic and adaptable retail professional experienced in diverse departments. Recognized for strong problem-solving skills and effective teamwork, contributing to operational success and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Employee

Dairy Queen Grill & Chill
DeBary, Florida
05.2022 - 07.2022

- Oversaw cake decoration and food preparation in a fast-paced, high-pressure environment.
- Delivered exceptional customer service, addressing inquiries and concerns efficiently.
- Performed cleaning and maintenance duties to maintain operational cleanliness.
- Conducted cash handling procedures, ensuring accuracy in all transactions.
- Maintained inventory levels and stocked supplies to support daily operations.
- Worked effectively in freezer and cooking temperatures while adhering to safety guidelines.

Day Care Assistant [VOLUNTEER]

Alpha Learning Academy
Deltona, Florida
02.2022 - 07.2022

- Assisted with meals, snacks, and hygiene needs while monitoring safety of infants and toddlers.
- Fostered positive communication with parents regarding children's daily activities and progress.
- Supported effective classroom management techniques to maintain order and engagement.
- Documented essential information using computer systems for record-keeping purposes.
- Worked closely with children from pre-K up to sixth grade in various learning settings.
- Helped manage nap times and facilitate personal hygiene routines for young learners.
- Implemented engaging activities tailored for infants, toddlers, and preschoolers.-

  • Supported students in daily living activities and personal care needs, promoting independence and confidence.
  • Collaborated with educators to support individualized learning plans for each student.
  • Monitored student behavior and provided guidance, fostering positive interactions and social skills.

Hardlines Associate

Walmart, Inc
Enid, OK
07.2024 - 03.2026

- Trained in handling digital keys and magnets for high-shrink items in store.

- Assisted guests with purchases, product knowledge, and customer service inquiries.

- Cut and measured fabrics, mixed paint, sold, and stocked firearms while managing licensing for fishing and firearms.

- Maintained awareness of surroundings to ensure safety at sporting goods counter displaying firearms and ammunition.

- Oversaw back-to-school product transitions from hunting and summer merchandise.

- Managed morning freight to stock bins, updated price changes, and resolved inventory discrepancies.

- Zoned aisles to uphold safety standards for guests and employees while managing topstock expectations.

- Operated cash registers and handled phone calls efficiently.

- Hardlines is the only department that gets to help other departments in the store. I received training requirements and experience in Online Grocery-Pick Up & Delivery (Personal Shopper), Lawn &Garden (Seasonal), Meat & Produce, Food/ Consumables and Health & Beauty As well.

Homelines Associate

Walmart, Inc
Enid, Oklahoma
07.2024 - 11.2024

- Managed freight processes to ensure clean aisles and organized product displays, enhancing customer shopping experience.

- Operated cash registers and efficiently handled phone calls to assist customers with inquiries and transactions.

- Oversaw home decor, furniture, housewares, and bedding departments, ensuring optimal presentation and product visibility.

- Lifted, bent, and carried heavy items while utilizing ladders and topstock carts safely.

- Handled customer service functions including greeting customers and processing claims efficiently.
- Executed price changes and scanned for stock outs in the basics department.
- Assembled merchandise for display while ensuring effective communication with team leads.
- Worked collaboratively with nearby associates to support operational efficiency.

Entertainment Associate

Walmart, Inc
Enid, OK
08.2024 - 10.2024

- Provided exceptional customer service through product recommendations and industry knowledge.
- Stocked and organized aisles to maintain visual merchandising standards.
- Executed daily operational tasks, including freight processing and pricing updates.
- Handled all freight operations for items up to 98 inches, ensuring safe lifting and transport.
- Performed modular changes while safeguarding high-value items with alertness and security measures.
- Operated cash registers and managed customer calls efficiently during peak hours.
- Demonstrated strong communication skills, thriving in fast-paced environments and holiday rushes.

Car Wash Attendant

Tommy's Express Car Wash
Enid, Oklahoma
02.2023 - 07.2023

- Maintained site operations and ensured cleanliness to uphold facility standards.
- Provided expert product knowledge to assist customers effectively.
- Executed pre-washing tasks to prepare vehicles for tunnel washing.
- Handled cash transactions with accuracy and efficiency.
- Sold memberships, meticulously documenting sales and managing records.
- Assisted in call handling and placed cars efficiently in the washing tunnel.

Customer Service Employee

Braum's Ice Cream & Dairy Store
Enid, OK
07.2022 - 02.2023

- Executed high-quality customer service in food preparation and ice cream sales.
- Handled drive-thru operations and cashier responsibilities effectively under pressure.
- Implemented strict sanitation measures during food prep to ensure safety standards.
- Managed stock levels to maintain consistent product offerings for patrons.
- Adapted to long periods on feet while sustaining high performance levels.
- Fostered teamwork through effective communication and collaboration in busy environments.
- Remembered orders diligently, enhancing overall efficiency of service.

Education

High School Diploma -

Enid High School
Enid, OK
05-2023

Skills

Order management

  • Merchandising expertise
  • Bilingual communication
  • Customer service excellence
  • Technology proficiency
  • Software skills
  • Problem solving
  • Time management
  • Team collaboration and adaptability
  • Leadership capabilities
  • Language proficiency

Languages

Spanish
Proficient (C2)
C2
English
Proficient (C2)
C2

Timeline

Entertainment Associate

Walmart, Inc
08.2024 - 10.2024

Hardlines Associate

Walmart, Inc
07.2024 - 03.2026

Homelines Associate

Walmart, Inc
07.2024 - 11.2024

Car Wash Attendant

Tommy's Express Car Wash
02.2023 - 07.2023

Customer Service Employee

Braum's Ice Cream & Dairy Store
07.2022 - 02.2023

Customer Service Employee

Dairy Queen Grill & Chill
05.2022 - 07.2022

Day Care Assistant [VOLUNTEER]

Alpha Learning Academy
02.2022 - 07.2022

High School Diploma -

Enid High School
Jennifer Esmeralda Caez-RojasRetail