Summary
Overview
Work History
Education
Skills
Timeline
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Jaden Jones

Student
Fort Myers,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Employee

Publix
Fort Myers, Florida
05.2023 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded proactively and positively to rapid change.

Daycare Floater

Step-By-Step Childcare Center Inc
Fort Myers, Florida
01.2019 - Current
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Read and told stories to promote and support overall language development.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Planned and guided age-appropriate tasks like reading, crafts and [Type].
  • Supervised free play and other activities to keep children safe.

Waiter/Cleaner/Host

Southern Charm Bistro And Bakery
Fort Myers, Florida
08.2021 - 05.2022
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Informed customers about daily and seasonal specials.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

No Degree -

Cypress Lake High School
Fort Myers, FL

Skills

    Complaint resolution

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Timeline

Customer Service Employee

Publix
05.2023 - Current

Waiter/Cleaner/Host

Southern Charm Bistro And Bakery
08.2021 - 05.2022

Daycare Floater

Step-By-Step Childcare Center Inc
01.2019 - Current

No Degree -

Cypress Lake High School

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